# Service bulletin SA283

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10086431
- Published by NHTSA: 2016\-12\-16
- Manufacturer's number: SA283
- Manufacturer's date: 2016\-04\-05
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

CUSTOMERS THAT ARE REGISTERED WITH TOMTOM TO UPDATE THEIR MAZDA TOMTOM SYSTEM \(USING TOMTOM HOME SOFTWARE\) MAY HAVE RECENTLY RECEIVED THIS E\-MAIL: PLEASE NOTE THAT THIS IS NOT AN OPERATING SYSTEM UPDATE \(AKA FIRMWARE\), THIS IS AN UPDATE TO THE FILE THAT THE SYSTEM USES TO QUICKLY FIND GPS SATELLITES. THIS FILE IS USUALLY UPDATED DAILY BUT THE CUSTOMER DOES NOT NEED TO UPDATE THIS FILE FOR THEIR SYSTEM TO WORK CORRECTLY. THIS UPDATE WILL ALWAYS BE FREE AS ARE FIRMWARE UPDATES. USE THE TOMTOM HOME SOFTWARE TO DETERMINE WHAT IS AVAILABLE FOR YOUR SPECIFIC CUSTOMER.IF YOU NEED MORE DETAILED INFORMATION ON HOW THE FILE WORKS WITH TOMTOM DEVICES AND HOW LONG IT REMAINS ACCURATE, CLICK HERE.

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Electrical system, Software

## Vehicles listed

- 2013 to 2015 MAZDA CX\-5
- 2013 to 2015 MAZDA CX\-9
- 2013 MAZDA MAZDA3
- 2014 to 2016 MAZDA MAZDA6

## Other bulletins for the same vehicles and component

- [SA\-001\-22b](/bulletins/10209746.md), 2022-04-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
- [SA\-001/22](/bulletins/10206938.md), 2022-02-04, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT; ELECTRICAL SYSTEM; BACK OVER PREVENTION. Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands\-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 Other Symptoms No. 12 How to update the Navigation SD Card Map No. 13 How to Check Navi SD Card VIN Lock
- [09\-021\-21\-3818b](/bulletins/10201772.md), 2021-10-02, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE. All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update \(Version 74.00.230 or later\). NOTE: For 2016 CX\-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda’s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD\-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on. Updating MAZDA CONNECT to the latest version will erase any customization created by unauthorized software. Unauthorized customization software will not work on the latest version of MAZDA CONNECT software. The latest version of MAZDA CONNECT software cannot be rolled back to an earlier version. Mazda does not recommend unauthorized customization of MAZDA CONNECT due to the possibility of unexpected problems. Any issues related to this will not be covered under Mazda warranty policy.
- [09\-030\-20\-3740](/bulletins/10180667.md), 2020-10-03, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM:SOFTWARE. All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update \(Version 70.00.367 or later\). NOTE: For 2016 CX\-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda’s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD\-Display tab in MAZDA CONNECT Settings before performing the update.
- [09\-022\-19\-3599a](/bulletins/10169542.md), 2019-12-20, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT. All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update \(Version 70.00.352 or later\).
- [SA\-047\-18](/bulletins/10152382.md), 2018-12-17, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.
- [09\-007\-18\-3422](/bulletins/10136370.md), 2018-05-07, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE. Some customers may experience a navigation system screen that shows the wrong location. This concern is due to poor reception of the GPS signals. To eliminate this concern, the CMU hardware has been modified.
- [09\-001\-18\-3387a](/bulletins/10136368.md), 2018-05-07, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during extremely cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused by some SD cards for the MAZDA CONNECT navigation system being manufactured with improper hardware, resulting in a data reading error during extremely cold temperatures. To correct the concern, the SD card hardware has been changed.
- [SA\-017\-18](/bulletins/10134945.md), 2018-04-23, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Upgrade your PCs to IDS version 109.00 and 109.01 from the previous version. NOTE: You may see ?Selection not available? on IDS when a selecting ?Programming menu?, 108.07 included a timer extension for Programming menu application that had to be installed before the expiration date of 3/27/18. After the expiration, IDS can?t accept the extension. To correct this, uninstall IDS and re\-install IDS 108.00 \>IDS 108.07 up\-date. Select "Remove Mazda data files and settings" as shown below.
- [09\-010\-18\-3440](/bulletins/10134694.md), 2018-04-23, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update \(Version 59.00.504 or later\). NOTE: For 2016 CX\-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda's continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD\-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on.

JSON: [/v1/bulletins/10086431](/v1/bulletins/10086431)

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