# Service bulletin FRAMFU

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10083633
- Published by NHTSA: 2016\-10\-27
- Manufacturer's number: FRAMFU
- Manufacturer's date: 2013\-02\-13
- NHTSA component: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM; EQUIPMENT

## NHTSA's summary

"THE FOLLOWING INFORMATION IS A FOLLOW UP TO THE DEFECT NOTIFICATION POSTED TO SUBARUNET LAST WEEK. BELOW IS MORE SPECIFIC INFORMATION REGARDING THE RETURN PROCESS FOR OIL FILTERS THAT HAVE BEEN PREVIOUSLY INSTALLED AND THE ARRIVAL OF PLACARDS FOR COUNTER DISPLAY. PREVIOUSLY INSTALLED FILTERS PLEASE USE THE FOLLOWING PROCESS FOR RETURNING FILTERS THAT HAVE BEEN PREVIOUSLY INSTALLED: \&\#61623; ANY RETURNED INSTALLED FILTERS SHOULD BE TAGGED AND STORED SIMILAR TO WARRANTY PARTS. \&\#61623; SEE CLAIMS PROCEDURES FROM ORIGINAL SUBARUNET ANNOUNCEMENT FOR INSTRUCTION ON HOW TO RECEIVE CREDIT FOR PREVIOUSLY INSTALLED AFFECTED MOTOR OIL FILTERS. \&\#61623; BEFORE THE PREVIOUSLY INSTALLED FILTERS SHIP TO SOA, PLEASE TAKE THE FOLLOWING STEPS TO ENSURE THERE ARE NO LEAKS DURING SHIPMENT: O THOROUGHLY DRAIN EACH FILTER FOR AT LEAST 12 HOURS TO MAKE CERTAIN ALL OIL IS DEPLETED. O SECURELY WRAP AND BAG EACH FILTER BEFORE SHIPMENT TO AVOID LEAKAGE DURING SHIPMENT O INCLUDE A COPY OF THE RELATED POLICY ADJUSTMENT CLAIM AND A COMPLETED WARRANTY PARTS TAG \&\#61623; SHIP ALL PREVIOUSLY INSTALLED FILTERS ALONG WITH A COPY OF THE CLAIM AND A COMPLETED WARRANTY PARTS TAG ATTACHED TO: SUBARU OF AMERICA, INC. ATTN: USED FRAM FILTERS 4105 HAGGERTY LANE SUITE B LAFAYETTE, IN 47905\-7905 \&\#61623; ALL SHIPMENTS SHOULD FOLLOW THE STANDARD WARRANTY PART RETURN PROCESS FOR UPS THIRD PARTY BILLING \(SEE SECTION 15.3.1.1 OF THE CLAIMS POLICIES AND PROCEDURES AS FOUND ON SUBARUNET FOR FULL DETAILS\) PLACARDS ALL DEALERS WILL BE RECEIVING A COUNTER DISPLAY PLACARD BY THE END OF THE WEEK. THESE SHIPMENTS WILL BE DIRECTED TO THE PARTS DEPARTMENT OF EACH DEALERSHIP AND WILL COME WITH A STICKER THAT STATES: “RECALL MATERIALS.” ALONG WITH THE PLACARD WILL BE AN EASEL TO STAND THE PLACARD ON THE COUNTER. THESE PLACARDS SHOULD BE PLACED ON THE COUNTER IN WAY THAT MAKES IT VISIBLE TO RETAIL CUSTOMERS."

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Engine, Equipment and accessories, Exhaust and emissions

## Vehicles listed

- SUBARU SUBARU

JSON: [/v1/bulletins/10083633](/v1/bulletins/10083633)

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