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Service bulletin 07-89-15R

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10081068
Published by NHTSA2016-09-28
Manufacturer's number07-89-15R
Manufacturer's date2016-01-04
NHTSA componentELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT:APPLIANCE:AIR CONDITIONER; ENGINE

NHTSA's summary

"IF YOU RECEIVE A CUSTOMER CONCERN OF A NO CRANK / NO START CONDITION DURING VERY COLD TEMPERATURES, THE IG1, IG2, ACC1, ACC2 AND/OR THE EGI MAIN RELAYS MAY BE THE ROOT CAUSE AND REQUIRE REPLACEMENT. IT IS GENERALLY REPORTED THAT THE CAR STARTS NORMALLY AFTER AN OVERNIGHT SOAK. AFTER THE INITIAL START, THE CUSTOMER DRIVES A SHORT DISTANCE THEN SHUTS THE CAR OFF (EXAMPLE: AT A GAS PUMP OR COFFEE SHOP). AFTER THE TIME THAT IT TAKES TO PUMP THEIR GAS OR GET THEIR COFFEE, THEY RETURN TO THE CAR AND IT WILL NOT START. THE CUSTOMER MAY ALSO NOTICE THE INSTRUMENT CLUSTER AND/OR INTERIOR LIGHTS ARE NOT ILLUMINATING ALONG WITH THE HVAC BEING INOPERATIVE. THE SOURCE OF THIS CONDITION HAS BEEN IDENTIFIED AS CONDENSATION FLASH-FREEZING INSIDE THE RELAYS. THIS BULLETIN PROVIDES A SERVICE PROCEDURE FOR REPLACEMENT OF ALL 5 RELAYS, 4 OF WHICH ARE LOCATED TOGETHER IN THE VEHICLE’S INTERIOR FUSE BOX (F/B) AND THE EGI MAIN RELAY WHICH IS LOCATED IN THE UNDER-HOOD MAIN FUSE BOX (M/B). "

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Engine, Equipment and accessories, Heating and air conditioning, Instrument cluster

Vehicles listed
SUBARU LEGACY2015, 2016
SUBARU OUTBACK2015, 2016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
11-154-152016-09-22. Service bulletin. THIS BULLETIN ANNOUNCES AVAILABILITY OF REPROGRAMMING FILES TO ADDRESS DTCS P000A AND P000C. THESE DTCS MAY SET AND CAUSE THE CHECK ENGINE LIGHT TO ILLUMINATE WHEN VOLTAGE SUPPLIED TO THE ENGINE’S OIL CONTROL VALVES (OCV) IS REDUCED.