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Service bulletin G-209156

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10079522
Published by NHTSA2016-09-08
Manufacturer's numberG-209156
Manufacturer's date2015-01-23
NHTSA componentSTRUCTURE:BODY:HATCHBACK/LIFTGATE

NHTSA's summary

14274 - CUSTOMER SATISFACTION PROGRAM. ON CERTAIN 2010-2015 MODEL YEAR CADILLAC SRX AND 2011-2015 MODEL YEAR CHEVROLET VOLT VEHICLES, THE MANUAL LIFTGATE GAS STRUT MAY DETACH FROM THE LIFTGATE WHEN THE LIFTGATE IS CLOSED AND THE PISTON ROD COULD SEPARATE FROM THE STRUT TUBE. IF THIS OCCURS, THE LIFTGATE WILL NOT WORK AND THERE MAY BE DAMAGE TO THE LIFTGATE EXTERIOR TRIM AND SHEET METAL. DEALERS ARE TO REPLACE THE LIFTGATE STRUTS.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Body and frame

Vehicles listed
CADILLAC SRX2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET VOLT2011, 2012, 2013, 2014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
05-08-51-001L2025-03-08. Service bulletin. This informational bulletin provides a procedure on how to remove the paint stain that may present itself under the shipping film.
10-08-110-001L2025-02-11. Service bulletin. This service bulletin provides information on proper use of floor mats.
21-NA-0432024-12-10. Service bulletin. This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
23-NA-2192024-11-05. Service bulletin. This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
PI0432D2024-05-06. Service bulletin. Shorter Front Bumper Fascia Air Deflector Available for Service.
PI0432C2024-05-06. Service bulletin. Shorter Front Bumper Fascia Air Deflector Available for Service.
PI0281K2024-02-14. Service bulletin. This preliminary informational (PI) bulletin provides information to dealership personnel which may be helpful when addressing underbody component corrosion with customers.
142712024-01-16. Service bulletin. Power Seat Height Adjuster Bolt
PIT5012E2023-12-26. Service bulletin. Antenna Mast Broken Off From Antenna Base Mount Low Profile Antenna Available
144872023-12-18. Service bulletin. This bulletin provides a service procedure to reprogram the Chassis Control Module (CCM) on certain 2015 model year Cadillac ATS vehicles equipped with a 2.0L or 2.5L engine (LTG/LCV). The switchable engine mount calibration currently in these vehicles is not the intended calibration for the "Tour/ECO" vehicle modes. Operating the vehicle in the "Tour/ECO" mode could result in a poor ride quality (shake) on rough roads. This could also result in less life to the engine mounts. and subsequent fluid leakage from the mounts.