# Service bulletin TJ 31272

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10075246
- Published by NHTSA: 2016\-06\-22
- Manufacturer's number: TJ 31272
- Manufacturer's date: 2016\-04\-11
- NHTSA component: VISIBILITY:SUN/MOON ROOF ASSEMBLY; VISIBILITY

## NHTSA's summary

XC90 Sunroof Cassette Rear Leak Sun/moon/convertible roof/Water leakage DESCRIPTION: If customer complaints of water leakage, and the diagnose shows that it is coming from the rear sunroof cassette, please follow advice under SERVICE.

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Glass, wipers and mirrors, Sunroof

## Vehicles listed

- 2016 VOLVO XC90

## Recalls for the same vehicles and component

- [16V268000](/recalls/nhtsa/16V268000.md), 2016-05-04: VISIBILITY:SUN/MOON ROOF ASSEMBLY

## Other bulletins for the same vehicles and component

- [TJ36548](/bulletins/10249393.md), 2024-01-29, Service bulletin: VISIBILITY:SUN/MOON ROOF ASSEMBLY. OHC replaced too often due to CEM U134187,download software prior replacement
- [TJ31272](/bulletins/10205676.md), 2021-12-27, Service bulletin: EQUIPMENT; VISIBILITY:SUN/MOON ROOF ASSEMBLY. XC90 Sunroof Cassette rear leak
- [TJ30621.1.1\-2020](/bulletins/10182498.md), 2020-11-16, Service bulletin: VISIBILITY:SUN/MOON ROOF ASSEMBLY. VOLVO CARS SERVICE AND PARTS BUSINESS Technical Journal TITLE : Sunroof shade hanging down REF NO : ISSUING DEPARTMENT : CAR MARKET : United States and Canada TJ 30621 Technical Service PARTNER : ISSUE DATE : 3 US 7510 Volvo Cars North America YEAR MONTH DAY 2015 07 20 FUNC GROUP : FUNC DESC : 8360 Roof hatch Page 1 of 3 Attachment File Name File Size Movie clip 1 . mp4 5.3850 MB Movie clip 2 . mp4 5.4659 MB Vehicle Type Eng Struc Week Type Eng Sales Body Gear Steer Model Year Plant Chassis range Desc Range 256 2016 \- 9999 21 0000001 \- 9999999 201505 \- 999952 CSC Customer Symptom Codes Code Description VJ Sun / moon / convertible roof / Fits poorly SC Sun / moon / convertible roof / Hard / impossible to open / close VST Operation Number VST Operation Number Description 83612 \- 2 Sun shade / inner panel sun roof replace 99400 \- 2 General reimbursement acc . to TJ / QB DTC Diagnostic Trouble Codes ? Right first time in Time ? Produced in the USA and available as an electronic document . Hard copy documents are printed in USA on recycled paper containing a minimum of 50 % wastepaper and 10 % post \- consumer waste . © 2015 VOLVO CARS OF NORTH AMERICA , LLC Technical Journal 30621 Text DESCRIPTION : If the sunroof shade is hanging down in the vehicle , follow advice under ? Service ? . The installation procedure in the VIDA removal , replacement and installation instructions for the Sun visor / Inner cover sun roof \( VCC \- 371003 \- 6 \) will be updated later . The two movie clips add this information meanwhile . Vehicle Report : Please submit a Vehicle Report of all cases with hanging sunroof shade . Use concern area ? Vehicle Report ? and sub concern area ? Support not needed ? , use function group 8360 . Service : 1 . Preparation of Sun visor / Inner cover sunroof spare part \( Movie clip 1 \) . After unpacking the spare part with P / N 39824859 \( Blonde \) or P / N 39824857 \( Charcoal \) please do the following steps : Note : Always use clean gloves when h
- [TJ35583.1.0\-2020](/bulletins/10178505.md), 2020-08-17, Service bulletin: VISIBILITY:SUN/MOON ROOF ASSEMBLY. This is a Technical Journal: Panoramic sunroof, roller blind hanging loose
- [TJ31569](/bulletins/10120948.md), 2017-10-27, Service bulletin: VISIBILITY:SUN/MOON ROOF ASSEMBLY; ELECTRICAL SYSTEM. This software prevents the auto\-close function from activating when the sunroof switch is pushed upward while the glass is in an open position. Follow the below Technician Instructions for Recall R89702, Panoramic Sun Roof Switch SW.
- [R89702](/bulletins/10110157.md), 2017-08-03, Service bulletin: ELECTRICAL SYSTEM; VISIBILITY:SUN/MOON ROOF ASSEMBLY. This software prevents the auto\-close function from activating when the sunroof switch is pushed upward while the glass is in an open position. Follow the below Technician Instructions for Recall R89702, Panoramic Sun Roof Switch SW.
- [TJ31569](/bulletins/10110156.md), 2017-08-03, Service bulletin: ELECTRICAL SYSTEM; VISIBILITY:SUN/MOON ROOF ASSEMBLY. This software prevents the auto\-close function from activating when the sunroof switch is pushed upward while the glass is in an open position. Follow the below Technician Instructions for Recall R89702, Panoramic Sun Roof Switch SW.
- [R89702](/bulletins/10088743.md), 2017-01-17, Service bulletin: EQUIPMENT; VISIBILITY:SUN/MOON ROOF ASSEMBLY. VOLVO CAR SERVICE AND PARTS BUSINESS QUALITY BULLETIN TITLE : RECALL R89702 : PANORAMIC SUNROOF SWITCH SOFTWARE MODEL YEAR 2016 XC90 GROUP : CAT / NO : ISSUING DEPARTMENT : CAR MARKET : WARRANTY UNITED STATES AND CANADA 30 R89702 REFERENCE BULLETINS : ISSUE DATE : STATUS DATE : TJ 31569 2016 \- 05 \- 10 2016 \- 05 \- 10 SERVICE SERVICE WARRANTY MANAGER WRITER ADMINISTRATOR SERVICE PERSONNEL : READ AND INITIAL PAGE 1 OF 3 A . RECALL R89702 DESCRIPTION B . VEHICLES INVOLVED C . PARTS INFORMATION / PARTS RETURN D . OWNER NOTIFICATION E . VEHICLES IN RETAILER INVENTORY F . RETAILER RESPONSIBILITY G . CAMPAIGN REIMBURSEMENT PROCEDURES H . TECHNICIAN COMPETENCY REQUIREMENT I . RETAILER ALLOWANCE A . RECALL R89702 DESCRIPTION VOLVO CAR USA LLC AND VOLVO CAR CANADA LTD \( VOLVO \) ON BEHALF OF VOLVO CAR GROUP , HAS DECIDED THAT MODEL YEAR 2016 XC90 VEHICLES EQUIPPED WITH POWER \- OPERATED ROOF PANEL SYSTEMS FAIL TO CONFORM TO FEDERAL AND CANADA MOTOR VEHICLE SAFETY STANDARD \( F / CMVSS \) NO . 118 , POWER \- OPERATED WINDOW , PARTITION AND ROOF PANEL SYSTEMS . THE ROOF PANELS IN THESE VEHICLES WILL AUTO \- CLOSE WHEN PRESSING THE SWITCH IN THE OVERHEAD CONSOLE AND THE ROOF PANEL IS OPEN . DUE TO THE FUNCTIONALITY , THE SWITCH MAY BE MORE SUSCEPTIBLE TO AN UNINTENTIONAL ACTUATION , WHICH COULD LEAD TO UNINTENDED AUTO \- CLOSURE OF THE ROOF PANEL , INCREASING THE RISK OF INJURY . THE CORRECTIVE ACTION IS TO PERFORM A SOFTWARE UPGRADE THAT DISABLES THE AUTO \- CLOSE FUNCTION WHILE DEPRESSING THE SUNROOF SWITCH . A TOTAL OF 29,697 U.S . AND 2,594 CANADIAN VEHICLES ARE ELIGIBLE FOR THIS RECALL . “ RIGHT FIRST TIME IN TIME ” PRODUCED IN THE USA AND AVAILABLE AS AN ELECTRONIC DOCUMENT . HARD COPY DOCUMENTS ARE PRINTED IN USA ON RECYCLED PAPER CONTAINING A MINIMUM OF 50 % WASTEPAPER AND 10 % POST \- CONSUMER WASTE . © 2016 VOLVO CAR USA , LLC QUALITY BULLETIN R89702 B . VEHICLES INVOLVED NOTE : RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL . VEHICLE
- [TJ3127220160418](/bulletins/10087102.md), 2016-12-22, Service bulletin: VISIBILITY:SUN/MOON ROOF ASSEMBLY; EQUIPMENT. THIS IS A TECHNICAL JOURNAL : IF CUSTOMER COMPLAINTS OF WATER LEAKAGE, AND THE DIAGNOSE SHOWS THAT IT IS COMING FROM THE REAR SUNROOF CASSETTE, PLEASE FOLLOW ADVICE UNDER SERVICE.

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