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Service bulletin TJ 29697

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10075231
Published by NHTSA2016-06-22
Manufacturer's numberTJ 29697
Manufacturer's date2016-04-04
NHTSA componentEQUIPMENT:ELECTRICAL

NHTSA's summary

Volvo On Call App connection to Sensus Connect cars fails Mobile applications Volvo On Call/Activation problems Mobile applications Volvo On Call/No information from the vehicle Mobile applications Volvo On Call/Other communication problems DESCRIPTION: VOC = Volvo On Call TEM = Telematics Electronic Module (also referred to as PHM- Phone Module). When performing the connection of the Volvo On Call Mobile App to a Sensus Connect car, the setup procedure may fail due to an incorrect modem setting. SERVICE: Make sure that Car modem is NOT selected as the Internet source in the infotainment system. If it is selected, you will not be able to complete the mobile app pairing process. For information on the My Car Internet setting views, please see attached pictures “TJ 29697_0.jpg” and “TJ 29697_1.jpg”.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Equipment and accessories

Vehicles listed
VOLVO VOLVO

Listing a model year does not mean every vehicle of it is concerned: the document says which.