# Service bulletin 16B02 A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10074364 - Published by NHTSA: 2016\-06\-22 - Manufacturer's number: 16B02 - Manufacturer's date: 2016\-03\-22 - NHTSA component: ELECTRICAL SYSTEM:12V/24V/48V BATTERY ## NHTSA's summary SUMMARY TO BE PROVIDED ON A FUTURE DATE. ## The document No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number. ## Components Electrical system, 12\-volt battery ## Vehicles listed - 2012 to 2016 FORD FOCUS ELECTRIC ## Other bulletins for the same vehicles and component - [tsb18\-2216](/bulletins/10144195.md), 2018-09-10, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY; EQUIPMENT. Some 2012\-2018 Focus Electric, 2013\-2017 C\-Max Energi, and 2013\-2018 Fusion Energi plug\-in hybrid electric vehicles \(PHEV\) may exhibit the high voltage \(HV\) battery failing to charge while connected to the second Generation 120\-volt electric vehicle service equipment \(EVSE\) charge cord. Follow the Service Procedure steps to correct the condition. - [SSM 46486](/bulletins/10100508.md), 2017-05-24, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SOME 2016\-2017 FORD OR LINCOLN VEHICLES EQUIPPED WITH SYNC 3 MAY EXHIBIT A BLANK SCREEN OR OTHER VARIOUS SYNC SYMPTOMS ONLY WHEN THE VEHICLE IS IN TRANSPORT MODE. THIS IS CONSIDERED NORMAL DUE TO THE POWER SAVING FEATURES ENABLED WHILE IN TRANSPORT MODE. IT IS BENEFICIAL FOR BATTERY LIFE TO KEEP THE VEHICLE IN TRANSPORT MODE UNTIL THE VEHICLE IS PREPPED FOR SALE. TO PREVENT A SYNC SYSTEM LOCKUP DURING TRANSPORT MODE DEACTIVATION, FOLLOW THE WORKSHOP MANUAL \(WSM\) PROCEDURE EXACTLY ALLOWING TIME FOR THE SYNC SYSTEM TO COMPLETE ITS TASKS SUCH AS FULLY BOOTING UP OR POWERING DOWN AND SHUTTING OFF BEFORE MOVING TO THE NEXT STEP OF THE PROCEDURE. IF THE VEHICLE EXHIBITS A BLANK SCREEN OR SYNC SYMPTOMS AFTER TRANSPORT MODE DEACTIVATION, REFER TO WSM, SECTION 415\-00 FOR NORMAL DIAGNOSIS. THE SYNC VERSION CAN BE CONFIRMED VIA OASIS. - [SSM 46368](/bulletins/10095763.md), 2017-03-20, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SOME 2016 C\-MAX ENERGI/FOCUS ELECTRIC AND 2016\-2017 FUSION ENERGI VEHICLES BUILT ON OR BEFORE 10\-JUL\-2016, MAY EXHIBIT A 12\-VOLT AND/OR HIGH VOLTAGE BATTERY WITH A LOW STATE OF CHARGE AND/OR AN INTERMITTENT BATTERY DRAW. REPROGRAM THE TELEMATICS CONTROL UNIT \(TCU\) TO THE LATEST LEVEL USING IDS RELEASE 104.01 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. FOR CLAIMING, USE CAUSAL PART 14G229 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS \(SLTS\) MANUAL. - [SSM 46347](/bulletins/10095227.md), 2017-03-15, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SOME 2016 FOCUS BATTERY ELECTRIC VEHICLE \(BEV\) AND C\-MAX ENERGI PLUG\-IN HYBRID VEHICLES \(PHEV\) EQUIPPED WITH SYNC3 MAY BE UNABLE TO CHANGE THE SETTINGS FOR THE CHARGE PORT LIGHT RING UNDER VEHICLE SETTINGS FUNCTION. THIS MAY BE DUE TO THE GATEWAY MODULE \(GWM\) CONFIGURATION, DEFAULTING TO ALWAYS ON. REPROGRAM THE GWM TO THE LATEST LEVEL USING IDS RELEASE 103.05A OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. FOR CLAIMING, USE CAUSAL PART 14G229 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS \(SLTS\) MANUAL. - [SSM 46298](/bulletins/10095163.md), 2017-03-15, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. THE EV RANGE AFTER FULLY CHARGING A 2012\-2016 FOCUS ELECTRIC, 2013\-2016 C\-MAX/FUSION ENERGI MAY VARY AFTER EACH CHARGING EVENT. THE WINDOW STICKER INDICATES 0\-19 MILE RANGE FOR 2013\-2016 CMAX/FUSION ENERGI. VARIATION OF EV RANGE MAY NOT INDICATE A BATTERY OR CHARGING CONCERN. EV RANGE IS SIMILAR TO THE DTE DISPLAY ON GASOLINE VEHICLES, EV RANGE WILL VARY WITH DRIVING/OPERATING CONDITIONS. CONDITIONS INCLUDE: EXTREME OUTSIDE TEMPERATURES, TERRAIN, DRIVING STYLE, CITY OR HIGHWAY DRIVING, TIRE PRESSURE, AND USE OF ACCESSORIES. IF THE CUSTOMER REPLACES THE LOW ROLL RESISTANCE TIRES WITH A MORE AGGRESSIVE TREAD THE RANGE WILL SUFFER. USING THE CABIN HEATER AND A/C, WHICH ARE ELECTRIC, WILL ALSO DECREASE EV RANGE. TO TEMPORARILY REMOVE THE IMPACT OF DRIVING/CLIMATE HISTORY, RESET THE LIFETIME SUMMARY OR DRIVING HISTORY BY USING THE SETTINGS MENU ON THE LEFT SIDE OF THE INSTRUMENT CLUSTER, UNDER DISPLAY - [TSB\-15\-0134](/bulletins/10074712.md), 2016-06-22, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SUMMARY TO BE PROVIDED ON A FUTURE DATE. - [TSB15\-0134](/bulletins/10058705.md), 2015-11-03, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. FORD: 2012\-2015 FOCUS DISCHARGED CONCERNS EXHIBITED BY 12VOLT BATTERY ON ELECTRIC VEHICLES \*CN - [ASI\-44549](/bulletins/10056197.md), 2014-10-01, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. FORD: DIAGNOSTIC TROUBLE CODE \(DTC\) P0AA6 IN BATTERY ENERGY CONTROL MODULE \(BECM\), THE WRENCH AND/OR RED TRIANGLE LAMP IS ILLUMINATED AND WOULD ALSO EXPERIENCE A NO START/RUN CONDITION. MODEL 2012\-2014 FOCUS ELECTRIC. \*PE - [ASI\-44302](/bulletins/10054560.md), 2014-02-04, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. FORD: AFTER BEING FULLY CHARGED, THE EV RANGE MAY BE DISPLAYED AND DISTANCE TO EMPTY FEATURE IS SIMILAR TO CONVENTIONAL GASOLINE VEHICLE AND HOW VEHICLE WAS DRIVEN PRIOR TO CHARGING BATTERY. MODEL 2012\-2014 FOCUS ELECTRIC, 2013 C\-MAX ENERGI, 2013\-2014 FUSION ENERGI. \*PE - [TSB\-13\-9\-19](/bulletins/10054341.md), 2014-01-13, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. FORD: SOME VEHICLES MAY EXPERIENCE ILLUMINATION OF ABS WARNING LAMP, MESSAGE DISPLAY OF STOP SAFELY NOW, RED TRIANGLE WARNING LAMP OR ILLUMINATION OF WRENCH LAMP WITH MULTIPLE DIAGNOSTIC TROUBLE CODES \(DTCS\) AND LOW STATE OF CHARGE OF 12 VOLT BATTERY WHEN NOT CONNECTED. MODEL 2012\-2014 FOCUS. \*PE JSON: [/v1/bulletins/10074364](/v1/bulletins/10074364) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%2016B02&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10074364&vehicle=Service%20bulletin%2016B02)