# Service bulletin SSM\-65337

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10064949
- Published by NHTSA: 2016\-05\-13
- Manufacturer's number: SSM\-65337
- Manufacturer's date: 2013\-06\-04
- NHTSA component: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

"CONCERN A CUSTOMER MAY REPORT WHILE UTILIZING THE NAVIGATION MAP OR WHILE UNDER ROUTE GUIDANCE, THE VEHICLE’S TOUCH SCREEN SWITCHES OFF MOMENTARILY, AND RESETS AS IF THE VEHICLE WERE JUST STARTED. A TELL TALE SYMPTOM MIGHT INCLUDE "THE SYSTEM WENT BLANK MOMENTARILY, THEN THE JAGUAR LEAPER APPEARED, AND A FEW SECONDS LATER THE INFOTAINMENT SYSTEM WAS OPERATIONAL AGAIN." A SHORT 45 SECOND VIDEO OF THE CONCERN HAS BEEN ATTACHED TO HELP VALIDATE THE SPECIFIC CUSTOMER’S CONCERN. CAUSE THE SOFTWARE IN THE VEHICLE’S TOUCH SCREEN HAS A LIMITED BUFFER SIZE FOR NAVIGATION/MAP INFORMATION. IF THE TOUCH SCREEN’S BUFFER IS EXCEEDED, THE INFOTAINMENT SYSTEM WILL RESTART AS DEPICTED IN THE ATTACHED VIDEO. THE CONCERN IS LOCATION AND TRAFFIC DENSITY DEPENDENT, AND CAN BE REPLICATED AT WILL WHEN PASSING THROUGH THE SPECIFIC AREA."

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Electrical system, Equipment and accessories, Software

## Vehicles listed

- 2011 to 2012 JAGUAR XJ

## Other bulletins for the same vehicles and component

- [DVD13906](/bulletins/10231206.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. SDD Updates
- [DVD13901](/bulletins/10231201.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. SDD Updates
- [DVD13808](/bulletins/10231196.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. DVD software update
- [DVD137](/bulletins/10231168.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. SDD laptop is at the latest level of As\_built and Calibration files
- [DVD135](/bulletins/10231162.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. DVD software update
- [DVD13503](/bulletins/10231159.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software update 03
- [DVD139\-11](/bulletins/10216252.md), 2022-07-25, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE. Software Update.
- [DVD140\-00](/bulletins/10216250.md), 2022-07-25, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software Update.
- [SSM73930](/bulletins/10143036.md), 2018-07-16, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). Issue: In some cases, vehicles that have been updated to InControl Touch Pro with version 18b, the infotainment system can no longer provide Navigation destination entry via voice control.
- [SSM73798](/bulletins/10143019.md), 2018-07-16, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated

JSON: [/v1/bulletins/10064949](/v1/bulletins/10064949)

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