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Service bulletin JTB-00303-NAS-2

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10064327
Published by NHTSA2016-05-09
Manufacturer's numberJTB-00303-NAS-2
Manufacturer's date2014-02-04
NHTSA componentELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL

NHTSA's summary

"SITUATION: A RHYTHMIC 'BLIP' NOISE MAY BE HEARD FROM THE FRONT DOOR MID-RANGE SPEAKERS. THE NOISE MAY OCCUR AFTER THE VEHICLE HAS BEEN SHUT DOWN FOR A NUMBER OF MINUTES AND IS THEN WOKEN UP UPON ENTRY TO THE VEHICLE. CAUSE: UNDER CERTAIN CONDITIONS, THE INSTRUMENT CLUSTER MAY MOMENTARILY RESET. THIS RESET INDUCES A RING BREAK, WHICH IS IDENTIFIED AS A RHYTHMIC SPEAKER 'BLIP' NOISE WHEN THE VEHICLE IS WOKEN UP."

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Equipment and accessories, Instrument cluster

Vehicles listed
JAGUAR XJ2010, 2011, 2012

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
UPS0911-6bNAS62023-01-09. Service bulletin. Update Prior to Sale: Instrument Cluster Telltales (NHTSA #11V-239)
UPS0911-5bNAS52023-01-09. Service bulletin. Update Prior to Sale: Instrument Cluster Telltales (NHTSA #11V-239)
UPS0911-4bNAS42023-01-09. Service bulletin. Update Prior to Sale: Instrument Cluster Telltales (NHTSA #11V-239)
J020NAS12022-07-25. Service bulletin. Instrument Cluster Telltales.
6211USA2022-06-27. Service bulletin. Instrument Cluster Telltales.
JTB00566NAS22017-12-14. Service bulletin. An 'engine overheat' message may be displayed on the Instrument Cluster and that coolant may be leaking from engine compartment area.
JTB00303NAS22017-04-17. Service bulletin. "SITUATION: A RHYTHMIC 'BLIP' NOISE MAY BE HEARD FROM THE FRONT DOOR MID-RANGE SPEAKERS. THE NOISE MAY OCCUR AFTER THE VEHICLE HAS BEEN SHUT DOWN FOR A NUMBER OF MINUTES AND IS THEN WOKEN UP UPON ENTRY TO THE VEHICLE. CAUSE: UNDER CERTAIN CONDITIONS, THE INSTRUMENT CLUSTER MAY MOMENTARILY RESET. THIS RESET INDUCES A RING BREAK, WHICH IS IDENTIFIED AS A RHYTHMIC SPEAKER 'BLIP' NOISE WHEN THE VEHICLE IS WOKEN UP."
SSM724862017-04-10. Service bulletin. "ISSUE: CUSTOMERS MAY REPORT WHILST PRESSING THE AUTO STOP/START BUTTON IN THEIR VEHICLE, A WARNING MESSAGE MAY BE DISPLAYED IN THE INSTRUMENT CLUSTER - AUTO STOP/START NOT AVAILABLE. DTC B12CD-87 WILL BE LOGGED IN THE GATEWAY MODULE GWM). CAUSE: THE IGNITION LIVE INPUT INTO THE VEHICLE QUALITY MODULE (VQM), MAY HAVE A POOR CONNECTION, AND/OR NO LIN CIRCUIT BETWEEN THE VQM & GWM."
SSM724862017-04-07. Service bulletin. "ISSUE: CUSTOMERS MAY REPORT WHILST PRESSING THE AUTO STOP/START BUTTON IN THEIR VEHICLE, A WARNING MESSAGE MAY BE DISPLAYED IN THE INSTRUMENT CLUSTER - AUTO STOP/START NOT AVAILABLE. DTC B12CD-87 WILL BE LOGGED IN THE GATEWAY MODULE GWM). CAUSE: THE IGNITION LIVE INPUT INTO THE VOLTAGE QUALITY MODULE (VQM), MAY HAVE A POOR CONNECTION, AND/OR NO LIN CIRCUIT BETWEEN THE VQM & GWM."
SSM727732017-04-06. Service bulletin. "ISSUE A CUSTOMER MAY REPORT A CONCERN THAT, WHEN AN EXTERNAL MEDIA SOURCE IS CONNECTED TO THE IN CAR ENTERTAINMENT SYSTEM USING THE RELEVANT USB CABLE ONLY, THE DEVICE IS NOT CONNECTING TO THE VEHICLE."