# Service bulletin SB\-08\-072\-15REVA

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10058300
- Published by NHTSA: 2015\-08\-29
- Manufacturer's number: SB\-08\-072\-15REVA
- Manufacturer's date: 2015\-08\-04
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

CERTAIN VEHICLES ARE HAVING RADIO, NAVIGATIONAL ISSUES REQUIRING SOFTWARE UPDATE. MODEL 2013\-14. \*PE

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Electrical system, Software

## Vehicles listed

- 2013 to 2014 DODGE DURANGO
- 2013 to 2014 DODGE VIPER
- 2014 JEEP CHEROKEE
- 2014 JEEP GRAND CHEROKEE
- 2013 to 2014 RAM 1500
- 2013 to 2014 RAM 2500
- 2013 to 2014 RAM 3500
- 2013 to 2014 RAM 4500
- 2013 to 2014 RAM 5500

## Recalls for the same vehicles and component

- [18V332000](/recalls/nhtsa/18V332000.md), 2018-05-17: ELECTRICAL SYSTEM:SOFTWARE; VEHICLE SPEED CONTROL:CRUISE CONTROL; ELECTRICAL SYSTEM:WIRING

## Other bulletins for the same vehicles and component

- [S2325000007](/bulletins/10248564.md), 2024-01-08, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). MIL/check engine lamp comes on after performing U90 recall PCM software update.
- [0804616](/bulletins/10224659.md), 2022-10-24, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. This Bulletin involves updating the \(ASCM\) software.
- [08\-008\-14](/bulletins/10218817.md), 2022-08-29, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; UNKNOWN OR OTHER. RA2 RG2 Or RJ2 Radio Update To Prevent Display Screen Lockup This bulletin involves updating the radio's software or replacing the radio if required. A customer may experience the radio display screen is locked on the Ram logo. This software update is to prevent this condition from occurring. Vehicles equipped with satellite radio \(sales code RSD\) may have a condition were the radio may reset a few times during a drive cycle. This condition is very intermittent.
- [08\-008\-14 REV. B](/bulletins/10217976.md), 2022-08-22, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM:SOFTWARE. RA2 RG2 Or RJ2 Radio Update To Prevent Display Screen Lockup This bulletin involves updating the radio's software or replacing the radio if required. A customer may experience the radio display screen is locked on the Ram logo. This software update is to prevent this condition from occurring. Vehicles equipped with satellite radio \(sales code RSD\) may have a condition were the radio may reset a few times during a drive cycle. This condition is very intermittent.
- [18\-096\-16](/bulletins/10217742.md), 2022-08-15, Service bulletin: POWER TRAIN; ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. Flash: 6.4L Diagnostic And System Improvements This bulletin involves selectively erasing and reprogramming the Powertrain Control Module \(PCM\) with new software. NOTE: \*\*This bulletin contains optional software update that should only be used in situations where the customer is specifically complaining of a Drone Noise, Shudder, Pulsation, or Vibration under light throttle applications while vehicle is operating in MDS/ECO mode. There will be two separate software options displayed on the wiTECH flash tab. The software file released for this condition contains the verbiage ?OPTIONAL?. The other file is the standard software that does not contain improvements for the Drone/Shudder concern. If for some reason the customer finds this shudder improvement objectionable, the PCM software may be returned/reflashed to the standard version. Both software versions will address the remaining conditions noted in the bulletin. A small number of customers may experience a surge, shudder or pulsation type sensation when driving on smooth road surfaces at highway speeds of 64\-129 km/h \(40\-80 mph\).\*\* During normal diagnostics a technician may find one or more of the following Diagnostic Trouble Codes \(DTCs\) present: · \*\*P0335 \- Crankshaft Position Sensor Circuit.\*\* · P0300 \- Multiple Cylinder Misfire, cold Idle misfire \(DJ,D2 or DD vehicles only\). · P030X \- Cylinder Misfire \(any cylinder\). · P04D1 \- Cooled EGR Temperature Sensor Circuit High. · P04D0 \- Cooled EGR Temperature Sensor Circuit Low. · P2504 \- Charging System Output High. · P0441 \- Evap Purge System Performance. · P2066 \- Fuel Level Sensor 2 Performance. · P0401 \- EGR System Performance \(DJ/D2 vehicles only\). · P2096 \- Downstream Fuel Trim System 1 Lean \(DD/DP vehicles only\). · P2098 \- Downstream Fuel Trim System 2 Lean \(DD/DP vehicles only\). ·
- [08\-053\-12](/bulletins/10216338.md), 2022-07-25, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; PARKING BRAKE; SUSPENSION. Flash: RHR, RHW Or RHP Radio Software Enhancements This bulletin involves upgrading the software on the RHR, RHW or RHP Radio. The customer may experience one or more of the following conditions. Erratic alternate frequency switching \(International only\). Bluetooth phone muting during European traffic announcement \(International only\). Lost channel presets, home addresses, address book entries \& Travel Link favorites. Not able to change default country and state then route. Unable to load .jpeg files onto hard drive to display on touch screen. Vehicle with Start/Stop feature, the screen will go black when the engine turns off at a stop. \(International only\). Incomplete Travel Link temperature displayed when the temperature is over 100F. Example, if the temperature is 107F the screen will display 07. \(Domestic U.S. only\). Cancel key inoperative after pressing the international button. iPhone4 dial not possible after second call. Missing Travel Link buttons from SAT menu \(Domestic U.S. only\). Devices button disabled in VES menu. Unable to route to a recent route after a map update. Remove Travel Link disclaimer popup \(Domestic U.S. only\). Duplicate phone numbers in popup after pressing the international button. During active call and on hold, DIAL button should be displayed \(not ?TONE? button\). International button not visible. Point of interest \(POI\) Search enhancements. When video in remote DVD player is stopped devices button wrongly labeled as DVD. Access Travel Link immediately after radio no update when staying on TL screen. iPod, track selection enhancements.
- [08\-026\-13](/bulletins/10215805.md), 2022-07-18, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. This bulletin involves upgrading the software on the RA3 or RA4 Radio. A customer may experience, one or more of the following conditions: Loss of the vehicle position on the navigation map, vehicles icon changes on the navigation map, compass direction maybe incorrect, and/or touch screen turns off, shuts down
- [1804215](/bulletins/10215157.md), 2022-07-05, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM:SOFTWARE. Diagnostic And System Improvements.
- [1802816](/bulletins/10215141.md), 2022-07-05, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Diagnostic And System Improvements.
- [1801716](/bulletins/10215129.md), 2022-07-05, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN. Powertrain Diagnostic And System Enhancements.

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