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Service bulletin POL 14-03

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10058268
Published by NHTSA2015-08-25
Manufacturer's numberPOL 14-03
Manufacturer's date2015-05-29
NHTSA componentELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

NHTSA's summary

LEXUS 2003-2008 GX 470, 2006-2008 IS, 2007-2008 ES 350, 2007 LS460, 2004-2006 RX 330, 2007-2009 RX 350, 2005-2008 RX 400H. THIS TSB CONTAINS OWNER NOTIFICATION LETTER. SELECT DOCUMENT SEARCH BUTTON BELOW. DUE TO HUMIDITY OR HEAT, SOME VEHICLES MAY EXPERIENCE CRACKED, OR STICKY OR MELTING DASH BOARDS. *LJ UPDATED 10/30/15. *PE

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Instrument cluster

Vehicles listed
LEXUS ES3502007 to 2008
LEXUS GX4702003 to 2008
LEXUS IS2006, 2007, 2008
LEXUS RX2005, 2006, 2007, 2008

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
ZLD_Warranty Pol2018-04-23. Service bulletin. WPB: Background: Lexus has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards as a result of heat or humidity. In Mid-December, 2014 Lexus announced the reimbursement phase of this warranty enhancement program. Since this announcement, Lexus has been diligently making parts preparations for the parts replacement phase of this program. Due to the age, volume, and breadth of the covered vehicles involved in the Program, and the size and complexity of dashboard manufacturing, Lexus will be launching the part replacement portion of this Program in several phases; please refer to the table below for part replacement model phasing.
ZLD Dealer Daily2018-04-02. Service bulletin. Dealer Daily: Rev March 23, 2017 Voluntary Extension of Warranty Coverage for Cracked and/or Sticky/Melting Dashboards (Instrument Panels) as a Result of Heat or Humidity.
ZLD_POL14-03_War2018-04-02. Service bulletin. Warranty Policy Bulletin POL14-11: REVISED December 10, 2014: Toyota has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards as a result of heat or humidity. NOTE: The same voluntary Warranty Enhancement Program coverage described herein is also applicable to certain 2006-2008 MY IS 250/350 and certain 2007 MY LS 460 vehicles for cracked and/or sticky/melting front and rear interior door panels as a result of heat or humidity.
ZLD Dealer Daily2018-04-02. Service bulletin. Dealer Daily: Voluntary Extension of Warranty Coverage for Cracked and/or Sticky/Melting Dashboards (Instrument Panels) as a Result of Heat or Humidity.