# Service bulletin TSB\-14\-0155

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10056697
- Published by NHTSA: 2015\-02\-03
- Manufacturer's number: TSB\-14\-0155
- Manufacturer's date: 2014\-08\-27
- NHTSA component: ELECTRICAL SYSTEM:12V/24V/48V BATTERY

## NHTSA's summary

FORD: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. ON SOME VEHICLES, THE 12 VOLT BATTERY IS EXPERIENCE A DISCHARGE AND TO CORRECT THIS ISSUE, A SERVICE PROCEDURE HAS BEEN PROVIDED. MODEL 2013\-14 C\-MAX. \*PE

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Electrical system, 12\-volt battery

## Vehicles listed

- 2013 to 2014 FORD C\-MAX ENERGI
- 2013 FORD redundant C\-MAX HYBRID

## Other bulletins for the same vehicles and component

- [tsb18\-2216](/bulletins/10144195.md), 2018-09-10, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY; EQUIPMENT. Some 2012\-2018 Focus Electric, 2013\-2017 C\-Max Energi, and 2013\-2018 Fusion Energi plug\-in hybrid electric vehicles \(PHEV\) may exhibit the high voltage \(HV\) battery failing to charge while connected to the second Generation 120\-volt electric vehicle service equipment \(EVSE\) charge cord. Follow the Service Procedure steps to correct the condition.
- [SSM 46298](/bulletins/10095163.md), 2017-03-15, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. THE EV RANGE AFTER FULLY CHARGING A 2012\-2016 FOCUS ELECTRIC, 2013\-2016 C\-MAX/FUSION ENERGI MAY VARY AFTER EACH CHARGING EVENT. THE WINDOW STICKER INDICATES 0\-19 MILE RANGE FOR 2013\-2016 CMAX/FUSION ENERGI. VARIATION OF EV RANGE MAY NOT INDICATE A BATTERY OR CHARGING CONCERN. EV RANGE IS SIMILAR TO THE DTE DISPLAY ON GASOLINE VEHICLES, EV RANGE WILL VARY WITH DRIVING/OPERATING CONDITIONS. CONDITIONS INCLUDE: EXTREME OUTSIDE TEMPERATURES, TERRAIN, DRIVING STYLE, CITY OR HIGHWAY DRIVING, TIRE PRESSURE, AND USE OF ACCESSORIES. IF THE CUSTOMER REPLACES THE LOW ROLL RESISTANCE TIRES WITH A MORE AGGRESSIVE TREAD THE RANGE WILL SUFFER. USING THE CABIN HEATER AND A/C, WHICH ARE ELECTRIC, WILL ALSO DECREASE EV RANGE. TO TEMPORARILY REMOVE THE IMPACT OF DRIVING/CLIMATE HISTORY, RESET THE LIFETIME SUMMARY OR DRIVING HISTORY BY USING THE SETTINGS MENU ON THE LEFT SIDE OF THE INSTRUMENT CLUSTER, UNDER DISPLAY
- [TSB 16\-0157](/bulletins/10093862.md), 2017-03-06, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SOME 2013\-2014 C\-MAX ENERGI VEHICLES MAY EXHIBIT A CONCERN WITH A DISCHARGED 12 VOLT BATTERY. FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION.
- [ASI\-45098](/bulletins/10058456.md), 2015-09-23, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. FORD: THE BATTERY ENERGY CONTROL MODULE \(BECM\) NEEDS REPROGRAMMING TO LATEST CALIBRATION TO RESET DIAGNOSTIC TROUBLE CODE \(DTC\) P0B13 AFTER CONNECTING TO ELECTRIC CHARGING STATION. MODEL 2013\-15 C\-MAX PHEV, FUSION PHEV. \*PE
- [TSB\-15\-0089](/bulletins/10058325.md), 2015-09-02, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. FORD: A 12 VOLT BATTERY WILL DISCHARGE ON CERTAIN VEHICLES. MODEL 2013\-14 C\-MAX ENERGI. \*PE
- [TSB\-14\-0173](/bulletins/10058109.md), 2015-08-01, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. FORD: AFTER FOUR WHEEL FLAT TOWING BEHIND RECREATIONAL VEHICLE, VEHICLE MAY EXPERIENCE DISCHARGED OF 12 VOLT BATTERY AND/OR SERVICE ADVANCE TRAC CLUSTER MESSAGE. MODEL 2013\-14 C\-MAX HYBRID OR ENERGI. \*PE
- [ASI\-44559](/bulletins/10056195.md), 2014-10-01, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. LINCOLN/FORD: AN INVESTIGATION BY ENGINEERS IS BEING DONE DUE TO DISCHARGE FROM 12 VOLT BATTERY AND INSPECTIONS OF WATER PUMP CONNECTORS FOR CORROSION OR DAMAGE. MODEL 2013\-2014 C\-MAX, FUSION HYBRID, MKZ HYBRID. \*PE
- [TSB\-13\-12\-24](/bulletins/10054767.md), 2014-02-25, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. FORD/LINCOLN: THERE IS A NO START CONDITION AND THE RED TRIANGLE LAMP WILL ILLUMINATE AND THE BATTERY ENERGY CONTROL MODULE \(BECM\) WILL NEED REPROGRAMMING TO LATEST CALIBRATION DUE TO STORAGE OF DIAGNOSTIC TROUBLE CODES \(DTC\) P0ADC, P0AE0 AND/OR P0AE7. MODEL 2013 C\-MAX, 2013\-2014 FUSION, MKZ. \*PE
- [TSB\-13\-12\-23](/bulletins/10054756.md), 2014-02-24, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. FORD: THE HIGH VOLTAGE BATTERY, FAILS TO CHARGE, WHEN USING EITHER 120 VOLT LEVEL 1 ELECTRIC VEHICLE SERVICE EQUIPMENT \(EVSE\) OR THE 240V LEVEL 2 EVSE AND MAY NEED BECM REPROGRAMMED AND RECALIBRATED. MODEL 2013 C\-MAX, 2013\-2014 FUSION. \*PE
- [ASI\-44302](/bulletins/10054560.md), 2014-02-04, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. FORD: AFTER BEING FULLY CHARGED, THE EV RANGE MAY BE DISPLAYED AND DISTANCE TO EMPTY FEATURE IS SIMILAR TO CONVENTIONAL GASOLINE VEHICLE AND HOW VEHICLE WAS DRIVEN PRIOR TO CHARGING BATTERY. MODEL 2012\-2014 FOCUS ELECTRIC, 2013 C\-MAX ENERGI, 2013\-2014 FUSION ENERGI. \*PE

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