# Service bulletin ASI\-44360

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10055057
- Published by NHTSA: 2014\-04\-04
- Manufacturer's number: ASI\-44360
- Manufacturer's date: 2014\-01\-01
- NHTSA component: ELECTRICAL SYSTEM; EQUIPMENT

## NHTSA's summary

FORD: THE BODY CONTROL MODULE \(BCM\) COULD HAVE LOW VOLTAGE FROM POOR GROUND, CAUSING AN INTERMITTENT, ERRATIC OPERATION OF SEVERAL COMPONENTS, IF DIAGNOSTIC TROUBLE CODE \(DTC\) IS PRESENT. MODEL 2013 C\-MAX, 2013\-2014 ESCAPE, FOCUS. \*PE

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Electrical system, Equipment and accessories

## Vehicles listed

- 2014 FORD C\-MAX
- 2013 FORD C\-MAX ENERGI
- 2013 to 2014 FORD ESCAPE
- 2013 to 2014 FORD FOCUS
- 2013 FORD redundant C\-MAX HYBRID

## Recalls for the same vehicles and component

- [26V011000](/recalls/nhtsa/26V011000.md), 2026-01-15: EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
- [2026004](/recalls/tc/2026004.md), 2026-01-09: Electrical
- [18V592000](/recalls/nhtsa/18V592000.md), 2018-09-10: EQUIPMENT:ELECTRICAL
- [2018443](/recalls/tc/2018443.md), 2018-08-23: Electrical
- [15V813000](/recalls/nhtsa/15V813000.md), 2015-12-02: ELECTRICAL SYSTEM:WIRING
- [15V406000](/recalls/nhtsa/15V406000.md), 2015-06-24: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- [2014349](/recalls/tc/2014349.md), 2014-08-12: Electrical
- [14V495000](/recalls/nhtsa/14V495000.md), 2014-08-11: ELECTRICAL SYSTEM:WIRING
- [2014283](/recalls/tc/2014283.md), 2014-07-03: Accessories
- [13V475000](/recalls/nhtsa/13V475000.md), 2013-10-17: ELECTRICAL SYSTEM:IGNITION:ANTI\-THEFT:CONTROL MODULE; EQUIPMENT:ELECTRICAL:ANTI\-THEFT DEVICES

## Other bulletins for the same vehicles and component

- [25H05 S1](/bulletins/11031792.md), 2026-04-30, Other: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. Harvest Program 25H05 – Supplement \#1 Certain 2011\-2021 Model Year Vehicles Software Verification Harvest Program
- [SSM 54601](/bulletins/11029052.md), 2026-02-27, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY; UNKNOWN OR OTHER. Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module \(BCM\). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab \> Accessories \> Installation \> Wireless RF Keypad Diagnosis Guide \> PPT C \> Step C2.\<br /\>\<br /\> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k
- [25H05](/bulletins/11026013.md), 2025-12-03, Other: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. This is a proactive investigation program by Ford Motor Company to inspect a limited number of affected vehicles that are customer\-owned. Ford is voluntarily conducting this program to evaluate the software currently installed on one or more electronic modules in the affected vehicles.
- [SSM 52476](/bulletins/10254138.md), 2024-05-03, Service bulletin: EQUIPMENT. All accessory stick\-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated \(wired\) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System \(DPES\); dealership management can authorize users. The authorized user must go to FMCDealer.com \> Parts and Service \> Parts Product Line Information \> Keys/Entry Devices \> Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- [21B09 S2](/bulletins/10235323.md), 2023-05-02, Service bulletin: ELECTRICAL SYSTEM. Certain 2014\-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit REASON FOR THIS SUPPLEMENT Program Terms \& Urgency / Expiration Date: Program extension until July 31, 2023. Service Action: o IDS level 128 or higher is now required to address various programming issues encountered. o C\-MAX Energi vehicles are now serviceable with new software and hardware. Labor Allowances: C\-MAX labor has been updated. Parts Requirements / Ordering Information: o The C\-MAX 4G Upgrade Kit is now orderable at this time with a new part number. o MKX Rear seat backrest nut claim quantity updated. Technical Information updates: o Ensure IDS level 128 or higher is used. o Toggling Valet Mode is no longer required. o C\-MAX Energi instructions are now available. Owner Notification: Non\-repaired vehicle owners will be mailed the week of April 17, 2023. Pickup and Delivery: Added Customer Acknowledgement Form \- Review form contents with customer prior to kit ordering and obtain customer signature prior to installation for Focus BEV, C\-MAX, and Fusion Energi vehicles.
- [14M02 06](/bulletins/10226944.md), 2022-12-02, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); POWER TRAIN. Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission; Transmission Control Module Extended Warranty Coverage REASON FOR THIS SUPPLEMENT Non\-Ford Part Usage: • Vehicles that are still covered by the 8 years/80,000\-mile Emissions warranty coverage MUST be serviced with a NEW Ford Motor Company TCM. • Vehicles outside of or exceeding the 8 years/80,000\-mile coverage are authorized to use a used Ford Motor Company TCM, a refurbished original Ford TCM, or an aftermarket TCM that will successfully complete the required Ford software updates.
- [TSB 22\-2309](/bulletins/10218617.md), 2022-08-23, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT. Some 2013\-2017 C\-MAX Energi, 2013\-2018 Focus battery electric vehicle \(BEV\), 2013\-2020 Fusion plug\-in hybrid electric vehicle \(PHEV\), 2015\-2017 MKZ/MKZ Hybrid/MKC, 2016\-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger center display screen may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Pop\-up will be displayed on the center display screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, return odometer, fuel information, or vehicle location incorrect in the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
- [TSB 22\-2230](/bulletins/10214758.md), 2022-06-27, Service bulletin: ELECTRICAL SYSTEM:PROPULSION SYSTEM:HYBRID MANAGEMENT:POWER CONTROL UNIT/MODULE \(HPCU\):SOFTWARE; UNKNOWN OR OTHER. Some 2013\-2017 C\-MAX Energi, 2013\-2018 Focus battery electric vehicle \(BEV\), 2013\-2020 Fusion plug\-in hybrid electric vehicle \(PHEV\), 2015\-2017 MKZ/MKZ Hybrid/MKC, 2016\-2017 MKX and 2017 Continental vehicles equipped with SYNC screens 8 inch or larger may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Popup will be displayed on SYNC infotainment screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, and return odometer and fuel information to the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
- [SSM 50804](/bulletins/10212957.md), 2022-06-01, Service bulletin: ELECTRICAL SYSTEM. Some 2013\-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non\-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third\-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
- [TSB 22\-2162](/bulletins/10211709.md), 2022-05-12, Service bulletin: ENGINE; ELECTRICAL SYSTEM. Some 2014\-2017 C\-MAX Energi, 2014\-2020 Fusion plug\-in hybrid electric vehicle \(PHEV\), 2015\-2017 MKZ/MKZ Hybrid/MKC, 2016\-2017 MKX, 2016\-2018 Focus battery electric vehicle \(BEV\) and 2017 Continental vehicles equipped with SYNC screens 8 inch or larger may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Popup displayed on SYNC infotainment screen during the Authorization process. This may be due to the Sync Software. To correct the condition, follow the Service Procedure to toggle Valet Mode.

JSON: [/v1/bulletins/10055057](/v1/bulletins/10055057)

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