# Service bulletin TSB\-14\-0020 A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10055015 - Published by NHTSA: 2014\-03\-24 - Manufacturer's number: TSB\-14\-0020 - Manufacturer's date: 2014\-01\-20 - NHTSA component: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ELECTRICAL SYSTEM:SOFTWARE ## NHTSA's summary LINCOLN/FORD: ON SOME VEHICLES, THE ILLUMINATION OF THE WRENCH LAMP AND/OR RED TRIANGLE LAMP, THE CHECK ENGINE LAMP IS ACCOMPANIED WITH VARIOUS DIAGNOSTIC TROUBLE CODES \(DTCS\) AND SERVICE PROCEDURES UPDATES. MODEL 2013 C\-MAX, FUSION, MKZ. \*PE ## The document No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number. ## Components Electrical system, Transmission and driveline, Automatic transmission, Software, Transmission control module ## Vehicles listed - 2013 FORD C\-MAX ENERGI - 2013 FORD FUSION ENERGI - 2013 FORD FUSION HYBRID - 2013 FORD redundant C\-MAX HYBRID - 2013 LINCOLN MKZ ## Recalls for the same vehicles and component - [22V413000](/recalls/nhtsa/22V413000.md), 2022-06-10: POWER TRAIN:SHIFT LINKAGE/CABLE/ROD; POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION \(PRNDL\) - [19V362000](/recalls/nhtsa/19V362000.md), 2019-05-13: POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT - [18V471000](/recalls/nhtsa/18V471000.md), 2018-07-16: POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT - [13V594000](/recalls/nhtsa/13V594000.md), 2013-11-25: POWER TRAIN:AUTOMATIC TRANSMISSION ## Other bulletins for the same vehicles and component - [SSM 46900](/bulletins/10127405.md), 2018-01-29, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ELECTRICAL SYSTEM. Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp \(MIL\) and a DTC P161A after PCM replacement. This may be due to the parameter reset procedure not being properly completed. To clear this DTC, use the Ford Integrated Diagnostic System \(IDS\) service tool or Ford J2534 Diagnostic Software, select \- Toolbox \- Body \- Security \- PATS Functions \- Parameter Reset. Follow the on\-screen instructions to complete the procedure. This procedure will transfer the existing Key ID information between the modules without the need of having 2 programmed PATS keys present. There is no need to program keys when the PCM is going to be replaced. Additional information can be found in the Workshop Manual \(WSM\), Section 419\-01. Missing or lost keys are not warrantable. - [TSB 17\-0039](/bulletins/10108994.md), 2017-08-01, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION; POWER TRAIN. Some 2013\-2016 Fusion, MKZ and 2013\-2016 C\-Max vehicles equipped with an HF35 transmission and built on or before 15\-Aug\-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving, but will not be present when the vehicle is stationary or in Park. Follow the Service Procedure steps to correct the condition. - [TSB 17\-0031](/bulletins/10099079.md), 2017-05-15, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). SOME 2013 C\-MAX VEHICLES MAY EXHIBIT THE INABILITY TO CONFIGURE THE ABS MODULE DURING THE PMI PROCESS FOLLOWING AN ABS MODULE OR HYDRAULIC CONTROL UNIT \(HCU\) REPLACEMENT. THIS CONCERN MAY BE DUE TO A POWERTRAIN CONTROL MODULE \(PCM\) CALIBRATION WHICH IS NOT COMPATIBLE WITH THE NEW ABS MODULE. REPROGRAM PCM TO THE LATEST CALIBRATION USING IDS RELEASE 104.03 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. - [SSM 46371](/bulletins/10095781.md), 2017-03-20, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. SOME 2012\-2017 FOCUS ELECTRIC/2013\-2017 CMAX ENERGI/FUSION ENERGI/2015\-2017 MKC/MKZ/2016\-2017 MKX AND 2017 CONTINENTAL VEHICLES OPERATING WITH A 3G TCU ON OR BEFORE 16\-JAN\-2017 MAY NOT RESPOND TO CUSTOMERS REMOTE COMMANDS VIA MYLINCOLN/MYFORD MOBILE PHONE APPLICATIONS. 2G NETWORKS WERE DECOMMISSIONED ON 16\-JAN\-2017. IF THE 3G TCU WAS OPERATING ON A 2G NETWORK, IT WILL NOT AUTOMATICALLY ATTEMPT TO RECONNECT TO THE REPLACEMENT 3G NETWORK. TO CORRECT, RESET THE TCU BY REMOVING ITS POWER FUSE FOR 5 MINUTES. IF THE CONCERN IS STILL PRESENT, FOLLOW NORMAL DIAGNOSTICS IN WORKSHOP MANUAL \(WSM\), SECTION 415\-00. REFER TO PTS OASIS HOME PAGE FOR TCU VERSION IDENTIFICATION. FOR CLAIMING, USE CAUSAL PART 14G229 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS \(SLTS\) MANUAL. - [SSM\-45866](/bulletins/10081010.md), 2016-09-24, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE. 2013\-2016 FOCUS/C\-MAX \- REMOTE KEYLESS ENTRY \(RKE\) PROGRAMING CONCERNS - [SSM\-45861](/bulletins/10081009.md), 2016-09-24, Service bulletin: STEERING:COLUMN; ELECTRICAL SYSTEM:SOFTWARE. STEERING COLUMN CONTROLS INOPERATIVE WITH POSSIBLE U0212 \- BUILT ON OR BEFORE 3/20/2015 - [SSM\-45821](/bulletins/10078990.md), 2016-08-30, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. SIRI EYES FREE FUNCTIONAL ISSUES USING BLUETOOTH AND APPLE IOS 9.2 AND 9.2.1 - [SSM\-45815](/bulletins/10078988.md), 2016-08-30, Service bulletin: EQUIPMENT:APPLIANCE:AIR CONDITIONER; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). AIR CONDITIONING \(A/C\) INOPERATIVE \- DIAGNOSTIC TROUBLE CODE \(DTC\) P0645 - [SSM\-45800](/bulletins/10078980.md), 2016-08-30, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); EQUIPMENT. REMOVE WATER OR MOISTURE BEFORE REMOVING THE SOBDMC FUSE COVER - [TSB\-15\-0121](/bulletins/10074708.md), 2016-06-22, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION; ELECTRICAL SYSTEM:SOFTWARE. SUMMARY TO BE PROVIDED ON A FUTURE DATE. JSON: [/v1/bulletins/10055015](/v1/bulletins/10055015) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20TSB-14-0020&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10055015&vehicle=Service%20bulletin%20TSB-14-0020)