# Service bulletin SB\-11\-13

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10054771
- Published by NHTSA: 2014\-02\-25
- Manufacturer's number: SB\-11\-13
- Manufacturer's date: 2014\-01\-31
- NHTSA component: ENGINE AND ENGINE COOLING:ENGINE:DIESEL

## NHTSA's summary

PETERBILT: AN ACTIVE FAULT CODE 3911, AMMONIA SENSOR COMMUNICATION, MAY BE DISPLAYED AND A REPAIR STRATEGY IS BEING PROVIDED. MODEL 320. \*PE

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Engine

## Vehicles listed

- 2012 to 2014 PETERBILT 320

## Recalls for the same vehicles and component

- [15V309000](/recalls/nhtsa/15V309000.md), 2015-05-26: ENGINE AND ENGINE COOLING:ENGINE
- [2015211](/recalls/tc/2015211.md), 2015-05-15: Engine
- [2014046](/recalls/tc/2014046.md), 2014-02-19: Engine
- [14V086000](/recalls/nhtsa/14V086000.md), 2014-02-18: ENGINE AND ENGINE COOLING:ENGINE

## Other bulletins for the same vehicles and component

- [P001](/bulletins/11037541.md), 2026-09-29, Service bulletin: ENGINE. "Kenworth: Dealers should check the chassis list and SIR weekly for VIN changes. 2 chassis added to the chassis list. Peterbilt: Dealers should check the chassis list and SIR weekly for VIN changes. 10 chassis added to the chassis list."
- [32\-025](/bulletins/11010926.md), 2024-12-03, Service bulletin: ENGINE. Info Only Unnecessary starter replacements can result from customer complaints regarding engine starting issues. A new Starter Troubleshooting Guide has been created to provide a comprehensive list of starting system checks, which should reduce unnecessary starter replacements and associated warranty claims. Engine starting system warranty claims now require a completed Starter Checklist, a Battery Pack Midtronics Report, and a Cable Drop Midtronics Report. Claims filed without these documents may be denied.
- [E271](/bulletins/10198760.md), 2021-07-06, Service bulletin: ENGINE AND ENGINE COOLING. An engine software update is required to resolve OBD system readiness, DEF doser diagnostics, and otherOBD system software related issues.
- [43\-067](/bulletins/10177019.md), 2020-07-03, Service bulletin: STRUCTURE; ENGINE AND ENGINE COOLING:EXHAUST SYSTEM. Fix as Fail: For all conventional models, except 387/587, equipped with Side\-of\-Cab \(“SOC”\) exhaust and built from 03/6/2006 to 1/20/2020, the clamps that secure the SOC exhaust stacks may not be tightened properly. This may allow the exhaust stack to rotate and contact the cab or sleeper.
- [01\-075](/bulletins/10168703.md), 2019-12-04, Service bulletin: ENGINE AND ENGINE COOLING. Information Only: This bulletin provides guidance for repairing an air\-conditioning system after internal failure of the A/C compressor.
- [TIB43\-062](/bulletins/10165583.md), 2019-10-04, Service bulletin: EQUIPMENT; ENGINE AND ENGINE COOLING:EXHAUST SYSTEM. Information Only – This bulletin provides information about the California Air Resources Board \(CARB\) Periodic Smoke Inspection Program \(PSIP\) and Heavy Duty Vehicle Inspection Program \(HDVIP\).
- [42\-058](/bulletins/10164375.md), 2019-09-05, Service bulletin: ENGINE AND ENGINE COOLING. Fix\-As\-Fail: Two separate causes have been identified as root cause of intermittent low coolant indicator illumination.
- [15\-16](/bulletins/10118723.md), 2017-10-12, Service bulletin: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM. Fix\-As\-Fail: Repair for horizontal exhaust diffuser configurations with broken brackets or cracked diffuser.
- [SB\-E\-097](/bulletins/10056025.md), 2014-08-16, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ENGINE. PETERBILT: THE MALFUNCTION INDICATOR LAMP \(MIL\) ILLUMINATES DUE TO AN ENGINE CONTROL UNIT \(ECU\) SOFTWARE ISSUE, REAR NOX SENSOR, OPERATING CORRECTLY. \*PE
- [TSB\-130140](/bulletins/10054793.md), 2014-02-26, Service bulletin: ENGINE AND ENGINE COOLING:ENGINE:DIESEL. CUMMINS: THE FAULT CODE 3911 AND CHECK ENGINE LAMPS ILLUMINATES DUE TO VOLTAGE TO AMMONIUM HYDROXIDE NH3 SENSOR AND IS DIPPING BELOW 9 VOLT SPECIFICATION FOR SENSOR. \*PE

JSON: [/v1/bulletins/10054771](/v1/bulletins/10054771)

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