Service bulletin ITB-13-020

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10052341
Published by NHTSA	2013-07-12
Manufacturer's number	ITB-13-020
Manufacturer's date	2013-09-10
Replaces	ITB-13-020-C
NHTSA component	POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

NHTSA's summary

INFINITI: MAY BE SHUDDER FROM THE TORQUE CONVERTER. *KB UPDATED 7/22/13. *PE UPDATED 09/23/2013 *JS UPDATED 10/24/13. *PE

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Transmission and driveline, Automatic transmission, Torque converter

Vehicles listed
INFINITI JX35	2013

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
ITB15011B	2021-05-10. Service bulletin. IF YOU CONFIRM The customer reports a transmission judder (shake, shudder, single or multiple bumps or vibration). NOTE: A new diagnostic logic has been established to enhance the diagnostic process by storing diagnostic trouble codes (DTCs) on Applied Vehicles. The new DTCs are: P17F1 (CVT_JUDDER [C/U INSPECTION]) P17F0 (CVT_JUDDER [T/M INSPECTION]) ACTION 1. Refer to page 4, step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. NOTE: The current TCM Part Numbers in this bulletin have been updated. The vehicle you are working on may require reprogramming per this bulletin again. 2. If this bulletin applies, reprogram the TCM (Transmission Control Module See this bulletin for further detail.
ITB13055A	2021-05-10. Service bulletin. SERVICE INFORMATION The Service Procedure (starting on page 2) in this bulletin contains the steps to perform TCM Calibration Data Write Procedures. These procedures are used when a complete CVT is replaced, or a CVT control valve (valve body) is replaced, or a Transmission Control Module (TCM) is replaced. Please see this bulletin for further information.
PC284A	2021-05-10. Service bulletin. As a result of delayed retail delivery reporting and some other factors, some retailers received CVTs they do not need. The attached excel file shows the CVTs that were shipped and also include the retailer inventory on 5/23/14 for reference.
PC284	2021-05-10. Service bulletin. Infiniti is conducting a Retailer Service Action to replace the CVT and reprogram/calibrate the TCM on a limited number of certain specific 2013-14 JX35/QX60 vehicles that are currently in retailer inventory.
ITB18-026b	2019-04-15. Service bulletin. CVT FLUID LEVEL QUICK CHECK GAUGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
ITB13-035c	2018-09-17. Service bulletin. CVT FLUID LEVEL CHECK SERVICE INFORMATION This bulletin has been amended. The APPLIED VEHICLES and SERVICE INFORMATION sections have been revised. No other changes have been made. Please discard all previous versions of this bulletin.
ITB16-048c	2018-05-21. Service bulletin. VOLUNTARY SERVICE CAMPAIGN 2013 JX35 AND 2014 QX60; CVT This bulletin has been amended. Changes have been made throughout. It is necessary for you to read this revised procedure to properly perform this action. Please discard all previous versions of this bulletin.
ITB15-010c	2017-08-01. Service bulletin. INFINITI; PROCEDURE TO CLEAN CVT TRANSMISSION FLUID COOLERS This bulletin has been amended. The APPLIED VEHICLES section has been revised. Please discard previous versions of this bulletin.
ITB13-055b	2017-08-01. Service bulletin. CVT / TCM CALIBRATION DATA "WRITE" PROCEDURE This bulletin has been amended. APPLIED VEHICLES has been updated. SERVICE INFORMATION has been amended. A REPAIR TABLE has been added. Procedural steps have been added to SERVICE PROCEDURE. Discard all previous versions of this bulletin.
PC501 - 2013 JX3	2017-08-01. Service bulletin. CVT Software Update/Warranty Extension Parts Update 2 *** Parts Update *** Campaign Bulletin ITB16-048 has been revised to address a part change (in the event that parts are needed) and is now available on NNAnet & ASIST. o Valve Body Kit (3170E29X9C) will now include the Control Valve Assembly, Automatic Transmission Oil Strainer Assembly, Bracket, Band, Oil Pan Gasket, and Lip Seal. o The control valve assembly is only available in kit form, but the oil strainer assembly, bracket, band, oil pan gasket and lip seal will remain available for purchase separately The previously announced restriction on remanufactured CVT assemblies will be lifted on March 24, 2017. Parts will be available for order via normal process after that date. Orders placed via DCS prior to that date will be filled.