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Service bulletin NTB-13-038

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10051767
Published by NHTSA2013-04-10
Manufacturer's numberNTB-13-038
Manufacturer's date2013-04-03
NHTSA componentLATCHES/LOCKS/LINKAGES

NHTSA's summary

NISSAN: LOCK/UNLOCK REQUEST BUTTON ON OUTSIDE HANDLE DOES NOT RESPOND. *JS

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Latches and locks

Vehicles listed
NISSAN 200SX1991
NISSAN 200SX1995, 1996, 1997, 1998
NISSAN 200SX1999
NISSAN 200SX2001
NISSAN 240SX1991, 1992, 1993, 1994, 1995, 1996, 1997, 1998, 1999
NISSAN 300ZX1991, 1992, 1993, 1994, 1995, 1996
NISSAN 350Z2003, 2004, 2005, 2006, 2007, 2008, 2009
NISSAN 370Z2009, 2010, 2011, 2012
NISSAN ALTIMA1992
NISSAN ALTIMA1993, 1994, 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
NISSAN ALTIMA HYBRID2007, 2008, 2009, 2010, 2011 (the catalog's model; the bulletin names a series or trim of it)
NISSAN ALTRA1998
NISSAN ALTRA2000
NISSAN ALTRA2002
NISSAN ARMADA2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
NISSAN CUBE2009, 2010, 2011, 2012, 2013
NISSAN D211986 to 1989
NISSAN D211991 to 1997
NISSAN DUALIS2007 to 2008
NISSAN EQUATOR2009
NISSAN FRONTIER1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
NISSAN GT-R2009, 2010, 2011
NISSAN GT-R2013
NISSAN HYPERMINI2000 to 2001
NISSAN JUKE2011, 2012, 2013
NISSAN KING CAB1994
NISSAN LEAF2010
NISSAN LEAF2011, 2012, 2013
NISSAN MAXIMA1990, 1991, 1992, 1993, 1994, 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012
NISSAN MURANO2003, 2004, 2005, 2006, 2007
NISSAN MURANO2008
NISSAN MURANO2009, 2010, 2011, 2012
NISSAN NV2012, 2013
NISSAN NV15002012
NISSAN NV25002012
NISSAN NV35002012
NISSAN NX1991, 1992, 1993
NISSAN PATHFINDER1991, 1992, 1993, 1994, 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
NISSAN PICK UP XE1997 (the catalog's model; the bulletin names a series or trim of it)
NISSAN QUEST1991 to 1992
NISSAN QUEST1993, 1994, 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002
NISSAN QUEST2004, 2005, 2006, 2007, 2008, 2009
NISSAN QUEST2010
NISSAN QUEST2011, 2012
NISSAN ROGUE1999
NISSAN ROGUE2007
NISSAN ROGUE2008, 2009, 2010, 2011, 2012, 2013
NISSAN SENTRA1991, 1992, 1993, 1994, 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
NISSAN STANZA1991, 1992
NISSAN STANZA1993 to 1996
NISSAN TERRANO2000 to 2001
NISSAN TITAN2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
NISSAN VERSA2007, 2008, 2009, 2010, 2011, 2012, 2013
NISSAN XTERRA1999
NISSAN XTERRA2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
NISSAN redundant NV2002013
NISSAN DIESEL UD11001994
NISSAN DIESEL UD13001992 to 1998
NISSAN DIESEL UD14001992 to 1994
NISSAN DIESEL UD18001998 to 2001
NISSAN DIESEL UD18002003
NISSAN DIESEL UD20001992 to 1993
NISSAN DIESEL UD20001995 to 2001
NISSAN DIESEL UD20002003
NISSAN DIESEL UD23001998 to 2001
NISSAN DIESEL UD23002003
NISSAN DIESEL UD26001998 to 2000
NISSAN DIESEL UD26002002
NISSAN DIESEL UD28001992 to 1993
NISSAN DIESEL UD28001995 to 1999
NISSAN DIESEL UD30001992 to 1999

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
22V4200002022-06-13. LATCHES/LOCKS/LINKAGES:HOOD:LATCH
20V3150002020-05-28. LATCHES/LOCKS/LINKAGES:HOOD:LATCH
16V0290002016-01-22. LATCHES/LOCKS/LINKAGES:HOOD:LATCH
15V1160002015-02-27. LATCHES/LOCKS/LINKAGES:HOOD:LATCH
14V5650002014-09-15. LATCHES/LOCKS/LINKAGES:HOOD:LATCH
06V0640002006-03-08. LATCHES/LOCKS/LINKAGES:DOORS:LATCH
04V1860002004-04-16. LATCHES/LOCKS/LINKAGES:DOORS:LATCH

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
NTB160192021-05-10. Service bulletin. IF YOU CONFIRM: The hood of an applied vehicle vibrates or flutters while driving. - This issue may be noticed when passing by or being passed by a large truck with trailer on the highway. ACTION: Refer to the FLOW CHART on page 2 of this bulletin. See this bulletin for further detail.
NTB16-0922017-02-14. Service bulletin. "NISSAN; DOORS DIFFICULT TO CLOSE WITH TEMPERATURE BELOW FREEZING IF YOU CONFIRM: THE FOLLOWING INCIDENT, OR THE CUSTOMER REPORTS THIS INCIDENT: - THE VEHICLE HAS BEEN SETTING (NOT RUNNING) IN TEMPERATURES BELOW 14°F (-10°C) FOR AN EXTENDED PERIOD (SUCH AS OVERNIGHT). THEN - A SIDE DOOR IS OPENED. THEN - THE DOOR IS DIFFICULT TO CLOSE/LATCH, WILL NOT CLOSE/LATCH WITH NORMAL PRESSURE; REQUIRES ADDITIONAL EFFORT TO CLOSE/LATCH, OR THE DOOR MAY ONLY LATCH HALF WAY. THEN - THE DOOR WILL CLOSE/LATCH NORMALLY WHEN THE VEHICLE HAS WARMED UP (VEHICLE LEFT IN THE SUN, MOVED INDOORS, OR DRIVEN FOR SEVERAL MINUTES). NOTE: O THE ABOVE INCIDENT DOES NOT APPLY TO SLIDING SIDE DOORS OR A REAR HATCH (BACK DOOR). O THE ABOVE INCIDENT, IF IT SHOULD OCCUR, COULD BE CONFIRMED OR REPORTED FOR ONE OR MORE SIDE DOORS. ACTION REPLACE THE DOOR LOCK FOR THE AFFECTED DOOR. - DO NOT REPLACE ALL SIDE DOOR LOCKS AUTOMATICALLY. REPLACE ONLY THE DOOR LOCK OF THE DOOR(S) WITH THE INCIDENT AS DESCRIBED UNDER IF YOU CONFIRM. - REFER TO THE ELECTRONIC SERVICE MANUAL (ESM), SECTION DLK – DOOR & LOCK FOR REPLACEMENT PROCEDURE."
NTB-12-0772012-09-25. Service bulletin. NISSAN: WHEN USING KEY FOB, DOOR REQUEST SWITCH, OR DRIVER MASTER SWITCH, WILL NOT UNLOCK, BUT WILL LOCK DRIVER'S SIDE SLIDING DOOR AND OTHER DOORS OPERATE CORRECTLY, CHECK ESS (EXTENDED STORAGE SWITCH) IS NOT PUSHED IN (DELIVERY MODE). MODEL 2012 QUEST. *PE
NTB12-0092012-04-24. Service bulletin. NISSAN: DOOR LOCK/UNLOCK INOPERATIVE WITH INTELLIGENT KEY. *KB
NTB08-0542008-05-23. Service bulletin. 2008 PATHFINDER; BACK DOOR CINCH LATCH MOTOR SERVICE PROCEDURE. *NJ
070392007-06-15. Service bulletin. DOORS DIFFICULT TO OPEN WITH OUTSIDE DOOR HANDLE IN COLD TEMPERATURES. *KB
051022006-02-14. Service bulletin. FRONT DOOR IS LOCKED INADVERTENTLY - UPON EXITING VEHICLE. *TT
040392004-04-16. Service bulletin. CENTER CONSOLE STORAGE LID WILL NOT LATCH CLOSED. *TT
NTB010262001-11-16. Service bulletin. SUBJECT REGARDING PATHFINDER REAR HATCH LATCH MOVES TO SECONDARY POSITION. *YD
NTB000232001-10-01. Service bulletin. SUBJECT REGARDING THE CREW CAB CHILD SAFETY REAR DOOR LOCK LEVER PROTECTOR. *TT