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Service bulletin ITB-13-12

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10051765
Published by NHTSA2013-04-10
Manufacturer's numberITB-13-12
Manufacturer's date2013-04-03
NHTSA componentLATCHES/LOCKS/LINKAGES

NHTSA's summary

INFINITI: LOCK/UNLOCK REQUEST BUTTON ON OUTSIDE DOOR HANDLE OUTSIDE DOOR HANDLE DOES NOT RESPOND. LOCK/UNLOCK REQUEST BUTTON LOCATED ON OUTSIDE DOOR HANDLES OF VEHICLES CAN BE DISABLED (OR ENABLED) THROUGH EITHER THE "COMFORT & CONV" SETTINGS OF THE AUDIO/VISUAL/NAVIGATION SYSTEM OR THROUGH THE "COMBINATION METER SETTINGS" DEPENDING ON THE VEHICLE MODEL, YEAR, AND TRIM LEVEL. *JS

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Latches and locks

Vehicles listed
INFINITI EX352007
INFINITI EX352008, 2009, 2010, 2011
INFINITI FX352001 to 2002
INFINITI FX352003, 2004, 2005, 2006, 2007, 2008, 2009, 2010
INFINITI FX352011
INFINITI FX352012
INFINITI FX452001
INFINITI FX452003, 2004, 2005, 2006, 2007, 2008
INFINITI FX502009, 2010, 2011, 2012
INFINITI G201991, 1992, 1993, 1994, 1995, 1996
INFINITI G201997 to 1998
INFINITI G201999, 2000, 2001, 2002
INFINITI G252011
INFINITI G352001 to 2002
INFINITI G352003, 2004, 2005, 2006, 2007, 2008, 2009
INFINITI G372007
INFINITI G372008, 2009, 2010, 2011, 2012
INFINITI I301995
INFINITI I301996, 1997, 1998, 1999, 2000, 2001
INFINITI I302002 to 2004
INFINITI I352000 to 2001
INFINITI I352002, 2003, 2004
INFINITI J301991 to 1992
INFINITI J301993, 1994, 1995, 1996, 1997
INFINITI J302000 to 2009
INFINITI JX352013
INFINITI M301991, 1992
INFINITI M301993 to 1996
INFINITI M352001 to 2005
INFINITI M352006, 2007, 2008, 2009, 2010
INFINITI M35 HYBRID2012 (the catalog's model; the bulletin names a series or trim of it)
INFINITI M372011, 2012, 2013
INFINITI M37 HYBRID2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
INFINITI M452001 to 2002
INFINITI M452003, 2004
INFINITI M452005
INFINITI M452006, 2007, 2008, 2009, 2010
INFINITI M562011, 2012, 2013
INFINITI M56 HYBRID2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
INFINITI Q451991, 1992, 1993, 1994, 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006
INFINITI QX2011 to 2012
INFINITI QX41997, 1998, 1999, 2000, 2001, 2002, 2003
INFINITI QX42004 to 2009
INFINITI QX562001 to 2002
INFINITI QX562004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
ITB-12-0052012-04-24. Service bulletin. INFINITI: VEHICLES USING INTELLIGENT KEY SYSTEM AND/OR DOOR REQUEST SWITCH CAN NOT LOCK OR UNLOCK VEHICLE DOORS. *PE
ITB010182001-11-16. Service bulletin. REAR HATCH LATCH MOVES TO SECONDARY POSITION. *YD