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Service bulletin TB-20-12-02

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10051379
Published by NHTSA2013-03-05
Manufacturer's numberTB-20-12-02
Manufacturer's date2012-11-21
NHTSA componentFUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP; FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP

NHTSA's summary

VOLKSWAGEN: WHEN NOT DRIVEN FOR LONG PERIODS OF TIME, WOULD HAVE ENGINE CRANK, BUT NO START. SOMETIMES ENGINE MAY RUN ROUGHT AND/OR MIL ON. MODELS 2009-2013 TIGUAN, EOS, CC, GTI, BEETLE, JETTA. *PE

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Fuel system, Fuel pump

Vehicles listed
VOLKSWAGEN BEETLE2009, 2010
VOLKSWAGEN BEETLE2012, 2013
VOLKSWAGEN CC2009 to 2011
VOLKSWAGEN CC2012
VOLKSWAGEN CC2013
VOLKSWAGEN EOS2009, 2010, 2011, 2012
VOLKSWAGEN GTI2009, 2010, 2011, 2012
VOLKSWAGEN JETTA2009, 2010, 2011, 2012, 2013
VOLKSWAGEN TIGUAN2009, 2010, 2011, 2012, 2013

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
17V5090002017-08-16. FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
Edition1062023-10-02. Service bulletin. VW Elsa Newsletter
Edition412023-09-18. Service bulletin. VW Elsa Newsletter
Edition452023-09-18. Service bulletin. VW Elsa Newsletter
Edition442023-09-18. Service bulletin. VW Elsa Newsletter
Edition1062023-09-18. Service bulletin. VW Elsa Newsletter
TT201303 Update2023-07-05. Service bulletin. Update to Information
V231705 20410632019-04-08. Service bulletin. Update vehicle metadata for 2009 pull ahead.
TT 20-13-032019-04-01. Service bulletin. Tech Tips (In-Tank Fuel Pump Pressure Specified Value): This document informs to Be aware that the specified value for pressure from the in-tank (low side) fuel pump is 2.7 bar or higher.
VIN-4-A-PIN APRI2017-06-26. Service bulletin. MIL-ON, FAULT P309F OR P309D, NO ELECTRIC DRIVE MODE CUSTOMER STATES CRANK NO START AND/OR IN-TANK FUEL PUMP MAKING NOISE AND POSSIBLY WITH FUEL PUMP FAULTS MIL-ON, FAULT P013E IN THE ECM MIL-ON, FAULT P164B IN ECM MIL-ON, FAULT P0011 AND/OR P0016 IN THE ECM MIL-ON, FAULT P2407 IN THE ECM CUSTOMER STATES NOISE FORM THE ENGINE/TURBO CUSTOMER STATES THE FUEL GAUGE DOES NOT READ FULL MIL ON, FAULT P2181 IN THE ECM MIL-ON, FAULT P0456 IN THE ECM CUSTOMER STATES THERE IS A NOISE WHILE TURNING/ GOING OVER BUMPS VEHICLE ALIGNMENT NOT CORRECT, STEERING OFF CENTER, PULLS, DRIFTS, DURING PDI CLUTCH PEDAL SQUEAL/SQUEAK WHEN OPERATING CLUTCH PEDAL CUSTOMER STATES THE A/C SYSTEM DOES NOT PERFORM PROPERLY CUSTOMER STATES INTERIOR "A" PILLAR TRIM IS LOOSE CUSTOMER STATES WIND NOISE FROM DRIVERS DOOR/WINDOW GUIDE CUSTOMER STATES AIRBAG LIGHT IS ON ANY KEY FUNCTIONS (INCLUDING STARTING, KESSY, REMOTE BUTTONS)
VIN-4-A-PIN APRI2017-06-23. Service bulletin. MIL-ON, FAULT P309F OR P309D, NO ELECTRIC DRIVE MODE CUSTOMER STATES CRANK NO START AND/OR IN-TANK FUEL PUMP MAKING NOISE AND POSSIBLY WITH FUEL PUMP FAULTS MIL-ON, FAULT P013E IN THE ECM MIL-ON, FAULT P164B IN ECM MIL-ON, FAULT P0011 AND/OR P0016 IN THE ECM MIL-ON, FAULT P0011 AND/OR P0016 IN THE ECM MIL-ON, FAULT P0011 AND/OR P0016 IN THE ECM MIL-ON, FAULT P2407 IN THE ECM CUSTOMER STATES THE FUEL GAUGE DOES NOT READ FULL MIL ON, FAULT P2181 IN THE ECM MIL-ON, FAULT P0456 IN THE ECM CUSTOMER STATES THERE IS A NOISE WHILE TURNING/ GOING OVER BUMPS VEHICLE ALIGNMENT NOT CORRECT, STEERING OFF CENTER, PULLS, DRIFTS, DURING PDI CLUTCH PEDAL SQUEAL/SQUEAK WHEN OPERATING CLUTCH PEDAL CUSTOMER STATES THE A/C SYSTEM DOES NOT PERFORM PROPERLY CUSTOMER STATES WIND NOISE FROM DRIVERS DOOR/WINDOW GUIDE WATER LEAK FROM SUNROOF/HEADLINER, WATER STAINS ON HEADLINER CUSTOMER STATES AIRBAG LIGHT IS ON ANY KEY FUNCTIONS (INCLUDING STARTING, KESSY, REMOTE BUTTONS)