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Service bulletin SB-09-012-11

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10043367
Published by NHTSA2012-03-21
Manufacturer's numberSB-09-012-11
Manufacturer's date2011-03-11
NHTSA componentVISIBILITY:GLASS, SIDE/REAR; STRUCTURE:BODY:HATCHBACK/LIFTGATE

NHTSA's summary

MAZDA: ON SOME VEHICLES, DUE TO COLD AMBIENT TEMPERATURES, THE GLASS ON THE LIFTGATE MAY BREAK. *PE

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Body and frame, Glass, wipers and mirrors

Vehicles listed
MAZDA TRIBUTE2010
MAZDA TRIBUTE HYBRID2011 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
09-022-262026-08-04. Service bulletin. This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. 09-042/04 12/10/04 DESCRIPTION Some vehicles may exhibit inoperative electric rear window defroster grid lines, integral antenna concerns causing radio reception issues or terminal tabs pulled from the rear window glass. Follow the diagnostic and repair procedures included in this service information to inspect and service rear defroster grid lines, integral antenna concerns or broken terminal tabs.
MT-012-182019-03-04. Service bulletin. If a vehicle has body vibration or steering wheel shimmy while driving and the root cause is determined to be tire balance, re-balance the tires using a Hunter GSP9700 or equivalent balance machine. If your dealer does not have a GSP9700 or equivalent balance machine, sublet the vehicle out for repair. To find the location of a GSP9700 near your dealer, visit Hunter?s web site at www.gsp9700.com and click on ?Locate a GSP9700 Road Force Balancer.?
09-014-18-3443a2018-11-13. Service bulletin. When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).
09-014-18-34432018-04-23. Service bulletin. When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
09-001-17-3296b2017-10-04. Service bulletin. When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including O-ring), seals and covers are present and correctly installed. In most cases you will find that the Bulb Seal No. 1 (A) or HID Bulb Seal No. 1 (B) and Bulb Seal No. 2 (C) socket covers have not been correctly installed or are missing due to improper prior repairs (i.e., customer replacing the headlamp bulbs or body shop not transferring them when replacing the headlamp unit(s) due to a collision). Any damage caused by missing socket covers, HID module seal (D), or missing bumper brackets (E) is not covered by warranty policy.
09-033-13-28472017-08-10. Service bulletin. Some vehicles may exhibit a condition with the liftgate latch handle gasket peeling or hanging loose.
09-033-132016-03-31. Service bulletin. SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-09-052-102011-06-01. Service bulletin. MAZDA: IN COLD TEMPERATURES THE LIFTGATE WINDOW GLASS MIGHT BREAK. 2010-2011 TRIBUTE VEHICLES. *RM
09-012/112011-05-25. Service bulletin. MAZDA: THE LIFTGATE GLASS WINDOW MAY BREAK IN COLD WEATHER. 2010-2011 TRIBUTE. *RM
SB-09-001-102010-09-10. Service bulletin. MAZDA: EXTERIOR DOOR HANDLE DIFFICULT TO OPEN. SOME VEHICLES MAY EXHIBIT AN EXTERIOR DOOR HANDLE THAT IS DIFFICULT TO OPEN, DOE NOT SIT FLUSH WHEN RELEASED, AND/OR STICKS WHEN OPENING DOOR. THIS MAY BE DUE TO THE EXTERIOR DOOR HANDLE PLUNGER (1) BINDING ON THE DOOR HANDLE COVER (2). *PE