# Service bulletin AS\-21778

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10039111
- Published by NHTSA: 2011\-07\-08
- Manufacturer's number: AS\-21778
- Manufacturer's date: 2011\-03\-01
- NHTSA component: STEERING

## NHTSA's summary

FORD: THERE MAY BE A STEERING DRIFT WHILE DRIVING ON A FLAT OR UNEVEN ROAD SURFACE. 2010\-2011 FUSION/MILAN/MKZ. THIS COULD BE NORMAL. \*RM

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Steering

## Vehicles listed

- 2010 to 2011 FORD FUSION
- 2010 to 2011 LINCOLN MKZ
- 2010 to 2011 MERCURY MILAN

## Recalls for the same vehicles and component

- [15V340000](/recalls/nhtsa/15V340000.md), 2015-06-02: STEERING:ELECTRIC POWER ASSIST SYSTEM
- [2015224](/recalls/tc/2015224.md), 2015-05-27: Steering

## Other bulletins for the same vehicles and component

- [SSM 51666](/bulletins/10236689.md), 2023-05-29, Service bulletin: STEERING. Some 2010\-2012 Fusion/Milan and 2011\-2012 MKZ vehicles equipped with a 2.5L or 3.0L engine and electronic power assist steering \(EPAS\), a remanufactured replacement steering gear \(MU2Z\-3V504\-ARM\) is available which is significantly less expensive than a new replacement gear. When conducting repairs that are customer pay, offer the customer a remanufactured gear when possible. This would include vehicles not included in field service action \(FSA\) 15N01 \(built on or before 7\-Sep\-2010\) or vehicles included in FSA 15N01 that have exceeded the 10 year/150,000 mile terms of the program.
- [SSM 46210](/bulletins/10095995.md), 2017-03-20, Service bulletin: STEERING. SOME 2010\-2016 EPAS EQUIPPED VEHICLES MAY EXHIBIT STEERING RELATED NOISES. THE WORKSHOP MANUAL \(WSM\) DIAGNOSTIC PROCEDURES HAVE BEEN UPDATED IN SECTION 211\-02. WHEN DIAGNOSING AND REPAIRING EPAS STEERING NOISES USE THE UPDATED PROCEDURES.
- [TSB\-11\-11\-3](/bulletins/10056026.md), 2014-08-16, Service bulletin: SUSPENSION:FRONT:CONTROL ARM:LOWER ARM; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; STEERING. LINCOLN/FORD: STEERING SYSTEM SENSES, HALF FRONT LOWER CONTROL ARMS/REARWARD IS EXPERIENCING A HIGHER FRICTION CONDITION AND CAUSING THE INSTRUMENT CLUSTER STABILITY/TRACTION TO ILLUMINATE. MODEL 2011\-2012 FUSION, MKZ. \*PE

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