# Service bulletin PI\-0011A A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10038344 - Published by NHTSA: 2011\-06\-15 - Manufacturer's number: PI\-0011A - Manufacturer's date: 2013\-06\-01 - Replaces: PI\-0011C - NHTSA component: LATCHES/LOCKS/LINKAGES:DOORS:LATCH ## NHTSA's summary GM: THE FRONT OR REAR DOOR MAY NOT OPEN FROM THE INSIDE OR OUTSIDE HANDLE, THE DOOR WILL NOT UNLOCK WITH ANY METHOD. THE PROBABLY CAUSE AN INCORRECT INSTALLATION OF A HANDLE COMPONENT. \*RM UPDATED ON 7/26/2013. ALL 2014 AND PRIOR GM PASSENGER CARS AND TRUCKS. \*KB ## The document No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number. ## Components Latches and locks, Door latch ## Vehicles listed - 2004 to 2005 CADILLAC DTS - 2006 to 2011 CADILLAC DTS - 2012 CADILLAC DTS - 2000 to 2013 CADILLAC ESCALADE - 2004 to 2013 CADILLAC SRX - 2001 to 2004 CADILLAC STS - 2005 to 2011 CADILLAC STS - 2000 to 2001 CHEVROLET AVALANCHE - 2002 to 2010 CHEVROLET AVALANCHE - 2012 CHEVROLET AVALANCHE - 2011 CHEVROLET AVALANCHE 1500 - 2013 CHEVROLET AVALANCHE 1500 - 2004 to 2011 CHEVROLET AVEO - 2000 to 2002 CHEVROLET CAMARO - 2010 to 2014 CHEVROLET CAMARO - 2000 CHEVROLET COBALT - 2002 CHEVROLET COBALT - 2005 to 2010 CHEVROLET COBALT - 2011 CHEVROLET COBALT - 2004 to 2011 CHEVROLET COLORADO - 2009 CHEVROLET CRUZE - 2010 to 2013 CHEVROLET CRUZE - 2005 to 2011 CHEVROLET EQUINOX - 2000 to 2013 CHEVROLET EXPRESS - 2006 to 2011 CHEVROLET HHR - 2000 to 2011 CHEVROLET IMPALA - 2000 to 2013 CHEVROLET MALIBU - 2000 to 2007 CHEVROLET MONTE CARLO - 2008 CHEVROLET MONTE CARLO - 2010 CHEVROLET MONTE CARLO - 2000 to 2011 CHEVROLET SILVERADO - 2000 to 2009 CHEVROLET SUBURBAN - 2012 to 2013 CHEVROLET SUBURBAN - 2010 to 2011 CHEVROLET SUBURBAN 1500 - 2000 to 2013 CHEVROLET TAHOE - 2009 to 2013 CHEVROLET TRAVERSE - 2007 to 2013 GMC ACADIA - 2004 to 2013 GMC CANYON - 2000 to 2001 GMC ENVOY - 2002 to 2009 GMC ENVOY - 2010 GMC SANANA - 2000 to 2011 GMC SAVANA - 2000 to 2014 GMC SIERRA - 2009 to 2013 GMC TERRAIN - 2000 to 2011 GMC YUKON ## Recalls for the same vehicles and component - [08V444000](/recalls/nhtsa/08V444000.md), 2008-09-03: LATCHES/LOCKS/LINKAGES:DOORS:LATCH - [05V494000](/recalls/nhtsa/05V494000.md), 2005-10-27: LATCHES/LOCKS/LINKAGES:DOORS:LATCH ## Other bulletins for the same vehicles and component - [13125](/bulletins/10246731.md), 2023-12-11, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH. CSP\-Front and Rear Door Handles May stick or Bind. Equipped with Keys Entry Feature \(ATH\) - [PI0011C](/bulletins/10139074.md), 2018-06-04, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH; EQUIPMENT. This preliminary informational bulletin provides a revision for PI0011C to add the 2013\-2014 model years and update Warranty Information. - [PI1240A](/bulletins/10138686.md), 2018-05-29, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; EQUIPMENT ADAPTIVE/MOBILITY; STRUCTURE:BODY:DOOR; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. This preliminary bulletin provides a procedure to file a burr/lip from the front door lock bezels to correct the customers concern of the door locks not unlocking the doors. - [PI0737A](/bulletins/10138642.md), 2018-05-29, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH; ELECTRICAL SYSTEM. This preliminary bulletin provides information on how to set the rear electric child locks. - [PI0610B](/bulletins/10135194.md), 2018-05-07, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH; ELECTRICAL SYSTEM. This preliminary bulletin provides a procedure to reprogram the BCM if the customer states the power doors re\-lock automatically within 2 minutes after being unlocked with the RKE. - [PIT5341B](/bulletins/10114855.md), 2017-08-15, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH. This Preliminary Information communication provides information to the technician about owners that want the auto door lock disabled. There is no avalible setting or Body Control Module calibration to turn off the auto door locks. - [PIT5198](/bulletins/10112750.md), 2017-08-15, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS; ELECTRICAL SYSTEM. This Preliminary Information communication provides information to the technician about vehicles that power door locks and/or windows may be inoperative. Technician will need to use the Gray Diagnostic Test Probe J\-35616\-2A and test each of the terminals for proper tension at connectors on X500, X501, and X600. - [PIC5783](/bulletins/10112617.md), 2017-08-15, Service bulletin: STRUCTURE:BODY:DOOR; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. This Preliminary Information communication provides information to the technician about vehicles that have the auto door locks are inoperative. Technician should be advised these models are not equipped with the auto door locks feature. Dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle. - [PIT4560G](/bulletins/10112455.md), 2017-08-15, Service bulletin: STRUCTURE:BODY:DOOR; LATCHES/LOCKS/LINKAGES:DOORS:LATCH; EQUIPMENT:ELECTRICAL. This Preliminary Information communication provides information to the technician about vehicles that unable to program the key fobs to the vehicle. Technician will need to contact Techline Customer Support Center to obtain calibrations if adding Remote Keyless entry. - [PIT4560H](/bulletins/10112429.md), 2017-08-15, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH; EQUIPMENT:ELECTRICAL; STRUCTURE:BODY:DOOR. This Preliminary Information communication provides information to the technician about vehicles that unable to program the key fobs to the vehicle. Technician will need to contact Techline Customer Support Center to obtain calibrations if adding Remote Keyless entry. 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