# Service bulletin 24\-004\-11

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10038144
- Published by NHTSA: 2011\-06\-09
- Manufacturer's number: 24\-004\-11
- Manufacturer's date: 2011\-02\-25
- NHTSA component: EQUIPMENT:APPLIANCE:AIR CONDITIONER

## NHTSA's summary

CHRYSLER GROUP: INFORMATION ON REPROGRAMMING SOFTWARE ON THE HVAC MODULE. 2011 DURANGO. 2011 GRAND CHEROKEE. \*RM

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Equipment and accessories, Heating and air conditioning

## Vehicles listed

- 2011 DODGE DURANGO
- 2011 JEEP GRAND CHEROKEE

## Other bulletins for the same vehicles and component

- [9100196](/bulletins/10242717.md), 2023-09-25, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- [9100172](/bulletins/10240958.md), 2023-08-21, Service bulletin: EQUIPMENT; EXTERIOR LIGHTING:HEADLIGHTS. HEADLAMP WITHOUT BALLAST,IF BALLAST NEEDED ORDER PART NUMBER : 68086783A$
- [0811014](/bulletins/10229893.md), 2023-01-17, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. Flash: Unresponsive Remote Entry Transmitter Integrated Key Frequency Operated Button \(FOB\) This bulletin involves updating the Passive Entry Module \(PEM\) with new software. Customers may experience an unresponsive remote entry transmitter integrated key FOB.
- [0802414](/bulletins/10229825.md), 2023-01-17, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. RHW RHP Radio Software Enhancements
- [05183348A](/bulletins/10228093.md), 2022-12-19, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. KEY BLANK WITH TRANSMITTER The key with an integrated FOB P/N 05183348AA is temporarily unavailable. The supplier is currently working on a functional replacement. Currently, for customer satisfaction, the immobilizer blade key \(no integrated FOB\) P/N 05018689AA can be offered to the customer as an alternative option. For any details please contact FCA Engineering: Cell \(248\) 408\-9068 Boris Prishkolnik
- [S2209000004](/bulletins/10227983.md), 2022-12-19, Service bulletin: EQUIPMENT; ENGINE AND ENGINE COOLING. If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
- [69921](/bulletins/10224061.md), 2022-10-17, Service bulletin: SEATS; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Warranty Bulletin D\-20\-10 \(X88\) Active Head Restraint \- Select 2011\-2018 Dodge Durango \(WD and Select 2011\-2018 Jeep Grand Cherokee \(WK\) \(Rev. B\)
- [2300120REVC](/bulletins/10221869.md), 2022-09-26, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Leather Instrument Panel \(IP\) Cover Delaminating \- X81 Warranty Extension This bulletin involves replacing upper leather IP covers that have suffered delamination issues. Customers may comment on the following:The upper leather IP cover is delaminating or separating.
- [9002503](/bulletins/10220993.md), 2022-09-26, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. RHR Radio Issue Description: Issue 1: While performing RHR radio reflash \(software update\), on rare occasions, the flash can fail to properly update the radio resulting in the radio running in Emergency IFS mode. This error condition can occur due to interrupting the software update, background radio operations interfering with the reflash process, etc. The radio will reboot, but with limited functionality \( may include but are not limited to: NAV, Voice Recognition, Bluetooth, or AUX jack are inop, no available space shown on HDD, etc.\). The radio can still be properly updated by simply reinserting the software update disc and performing the reflash procedure again. To assist in the verification that the radio is running Emergency IFS perform the 1. Power on radio\~ 2. Press MENU H/K\~ 3. Press System Setup S/K\~ 4. Press Manage HDD S/K\~ 5. Press Display Available Space on HDD S/K\~ 6. When running Emergency IFS, all items under Used, Available, and Capacity report as dashes Issue 2: If you are having troubles connecting a phone or a MP3 player, try removing the battery on the device and then going through the pairing/connection procedure again. If you cannot remove the battery on the device, perform a reboot. Each manufacturer has a different series of buttons to hold down to perform a reboot. If the problem still persists, try the device on another like vehicle with the same radio. If you are having the same connection issues on another like vehicle, the device may be faulty or it may not be compatible with the RHR radio. Go to www.chrysler.com/hostb/crossbrand/owners/en and click on ?Bluetooth Phone Compatibility Test Results? link for a list of phones that are compatible. For MP3 players and media storage devices, only .wma, .aac, .mp3, .sacd, .jpeg \& .jpg files are supported. Remove all other file types and reevaluate the concern. Issue 3: If upgrading a vehicle from a low line radio that has factory installed UConnect
- [P36070114](/bulletins/10220487.md), 2022-09-26, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Recall Advanced Communication.

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