# Service bulletin 21\-001\-11

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10037971
- Published by NHTSA: 2011\-06\-08
- Manufacturer's number: 21\-001\-11
- Manufacturer's date: 2011\-02\-15
- NHTSA component: POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

## NHTSA's summary

CHRYSLER: TRANSMISSION TORQUE CONVERTER PLATE IS LOOSE LEADING TO A KNOCKING OR RATTLING NOISE FROM THE TRANSMISSION. \*RM

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Transmission and driveline, Automatic transmission, Torque converter

## Vehicles listed

- 2011 CHRYSLER TOWN AND COUNTRY
- 2011 DODGE GRAND CARAVAN
- 2011 JEEP GRAND CHEROKEE

## Other bulletins for the same vehicles and component

- [S1709000010](/bulletins/10229031.md), 2023-01-09, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire. Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear \(roller failure\) on one or more cam lobes and that camshaft/lifter replacement is necessary.
- [V51](/bulletins/10228020.md), 2022-12-19, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); UNKNOWN OR OTHER. Customer Satisfaction Notification V51 Reprogram Powertrain Control Module
- [S1121000006RevA](/bulletins/10221831.md), 2022-09-26, Service bulletin: POWER TRAIN:TRANSMISSION CASE/HOUSING; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ELECTRICAL SYSTEM. \(Revision A\) No Start No Crank ? Starter Will Not Engage And There Are No Related Codes Or Concerns
- [21\-012\-12 REV. B](/bulletins/10216347.md), 2022-07-25, Service bulletin: ELECTRICAL SYSTEM; POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER; POWER TRAIN; ELECTRICAL SYSTEM:SOFTWARE. Flash: Transmission Shift Quality Improvements This bulletin involves flash reprogramming the Powertrain Control Module \(PCM\) with new software.There may be two software packages to choose from. Both software updates will fix all symptoms/conditions listed. Refer to Service Bulletin 21\-008\-12 for details about the software choices. Some customers may notice any of the following: Harsh 1\-3 upshift while operating in Economy \(ECO\) mode. Harsh 2\-3 upshift while operating in normal mode.For 2012 model year, the harsh 1\-3 upshift in Economy Mode and the harsh 2\-3 upshift in Normal Mode was corrected in the revised software enhancements that were released in Service Bulletin 21\-008\-12 dated March 23, 2012. 1\-2 upshift clunk following a throttle back out \(2012 \- 2013 model year only\).In addition to correcting the previous Symptom/Conditions, the following enhancements have been made to improve the shift quality of the 62TE transmission: Shift schedule changes for the 1\-2, 3\-4, 4\-5, and 5\-6 upshifts and the 6\-4P, 6\-5, and 5\-4 downshifts. Fifth gear torque converter lock\-up/unlock improvements.
- [1808515](/bulletins/10215176.md), 2022-07-05, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). This bulletin involves selectively erasing and reprogramming the Powertrain Control
- [9004509](/bulletins/10212248.md), 2022-05-31, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT:FILTER/SCREEN. Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold
- [18\-059\-16](/bulletins/10181482.md), 2020-10-26, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ELECTRICAL SYSTEM; ENGINE. Flash: Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module \(PCM\) with the latest available software. Customers may experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Codes \(DTCs\) have been set: · \*\*U0140 \- Lost Communication With Body Control Module \(TIPM\).\*\* · P0032 \- O2 Sensor 1/1 Heater Circuit High. · P0038 \- O2 Sensor 1/2 Heater Circuit High. · P0052 \- O2 Sensor 2/1 Heater Circuit High. · P0058 \- O2 Sensor 2/2 Heater Circuit High. · P0031 \- O2 Sensor 1/1 Heater Circuit Low. · P0037 \- O2 Sensor 1/2 Heater Circuit Low. · P0051 \- O2 Sensor 2/1 Heater Circuit Low. · P0057 \- O2 Sensor 2/2 Heater Circuit Low. · P0344 \- Camshaft Position Sensor Intermittent \- Bank 1 Sensor 1. · P0349 \- Camshaft Position Sensor Circuit Intermittent \- Bank 2 Sensor 1. · P0369 \- Camshaft Position Sensor Intermittent \- Bank 1 Sensor 2. · P0394 \- Bank 2 Camshaft Position Sensor 2/2 Circuit Intermittent.
- [S1121000006 Rev.](/bulletins/10180221.md), 2020-09-28, Service bulletin: ELECTRICAL SYSTEM; ENGINE; POWER TRAIN:AUTOMATIC TRANSMISSION. \(Revision A\) No Start No Crank ? Starter Will Not Engage And There Are No Related Codes Or Concerns
- [18\-059\-16](/bulletins/10141282.md), 2018-06-18, Service bulletin: ENGINE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING. Flash: Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module \(PCM\) with the latest available software. Customers may experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Codes \(DTCs\) have been set: · \*\*U0140 \- Lost Communication With Body Control Module \(TIPM\).\*\* · P0032 \- O2 Sensor 1/1 Heater Circuit High. · P0038 \- O2 Sensor 1/2 Heater Circuit High. · P0052 \- O2 Sensor 2/1 Heater Circuit High. · P0058 \- O2 Sensor 2/2 Heater Circuit High. · P0031 \- O2 Sensor 1/1 Heater Circuit Low. · P0037 \- O2 Sensor 1/2 Heater Circuit Low. · P0051 \- O2 Sensor 2/1 Heater Circuit Low. · P0057 \- O2 Sensor 2/2 Heater Circuit Low. · P0344 \- Camshaft Position Sensor Intermittent \- Bank 1 Sensor 1. · P0349 \- Camshaft Position Sensor Circuit Intermittent \- Bank 2 Sensor 1. · P0369 \- Camshaft Position Sensor Intermittent \- Bank 1 Sensor 2. · P0394 \- Bank 2 Camshaft Position Sensor 2/2 Circuit Intermittent.
- [18\-014\-13](/bulletins/10136512.md), 2018-05-14, Service bulletin: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). Flash: MIL Illumination P0108\- Manifold Absolute Pressure Sensor Circuit High This bulletin involves selectively erasing and reprogramming the Powertrain Control Module \(PCM\) with new software. A small number of customers may experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the Technician may find that the following Diagnostic Trouble Code has been set: P0108\- Manifold Absolute Pressure Sensor Circuit High

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