# Service bulletin TSB11\-1\-5

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10037561
- Published by NHTSA: 2011\-05\-25
- Manufacturer's number: TSB11\-1\-5
- Manufacturer's date: 2011\-02\-01
- NHTSA component: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

## NHTSA's summary

FORD: VEHICLES MAY RUN ROUGH, HARD START AFTER REFUELING, CLICKING NOISE UNDER HOOD, AND HAVE TROUBLE CODES STORED. \*RM

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Engine, Exhaust and emissions

## Vehicles listed

- 2009 to 2011 FORD E\-150
- 2009 to 2011 FORD E\-250
- 2009 to 2011 FORD E\-350
- 2009 to 2011 FORD E\-450
- 2009 FORD E\-550
- 2009 to 2011 FORD ESCAPE
- 2009 to 2010 FORD EXPEDITION
- 2009 to 2010 FORD F\-150
- 2009 FORD F\-250
- 2011 FORD F\-250
- 2010 FORD F\-250 SD
- 2009 FORD F\-350
- 2011 FORD F\-350
- 2010 FORD F\-350 SD
- 2010 to 2011 FORD FUSION
- 2011 LINCOLN MKZ
- 2009 to 2011 LINCOLN NAVIGATOR
- 2009 to 2011 MERCURY MARINER
- 2010 MERCURY MILAN

## Recalls for the same vehicles and component

- [2015125](/recalls/tc/2015125.md), 2015-03-24: Engine
- [14V382000](/recalls/nhtsa/14V382000.md), 2014-06-10: EQUIPMENT; ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
- [14V379000](/recalls/nhtsa/14V379000.md), 2014-06-10: EQUIPMENT; ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
- [2013372](/recalls/tc/2013372.md), 2013-10-30: Engine
- [13V535000](/recalls/nhtsa/13V535000.md), 2013-10-30: ENGINE

## Other bulletins for the same vehicles and component

- [24L05](/bulletins/11023852.md), 2025-10-03, Other: ENGINE; UNKNOWN OR OTHER. Certain 2011\-2022 Model Year Super Duty Vehicles Equipped with 6.7L Engine \- Emission Control Information Label Update for Qualified Vehicles
- [24L05](/bulletins/11022355.md), 2025-09-03, Other: ENGINE; UNKNOWN OR OTHER. Certain 2011\-2022 Model Year Super Duty Vehicles Equipped with 6.7L Engine \- Emission Control Information Label Update for Qualified Vehicles
- [SSM 52243](/bulletins/10250305.md), 2024-02-14, Service bulletin: ENGINE AND ENGINE COOLING. When performing any transmission fluid change or topoff involving Motorcraft® Premium ATF, MERCON® V has replaced all versions of Motorcraft® Premium ATF and can be used going forward. Mixing Motorcraft® Premium ATF and MERCON® V in the same transmission is acceptable. After 31\-Jan\-2024, Motorcraft® Premium ATF will no longer be manufactured and will only be available until inventory depletes.
- [22N14 S1](/bulletins/10249483.md), 2024-02-01, Service bulletin: UNKNOWN OR OTHER; ENGINE. Certain 2011\-2012 Model Year F\-Series Super Duty Vehicles Equipped with a 6.7L Diesel Engine State Inspection and Maintenance Test Failure Due to DTCs P2073 and/or P2074 Adding owner letter and corrected dealer bulletin. First Part submitted 11/01/23
- [SSM 51691](/bulletins/10237789.md), 2023-06-16, Service bulletin: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM; POWER TRAIN. 2011\-2023 F\-Super Duty and 2016\-2024 F\-650/F\-750 vehicles equipped with a 6.7L engine may exhibit an elevated idle condition. During prolonged idle time, vehicles may experience this elevated idle to reduce unburned hydrocarbons from the SCR. The powertrain control module estimates hydrocarbon levels in the SCR and may increase idle speed to remove them. Idle speed will be increased to 1000 RPM for ambient temperatures near 26°C \(80°F\) and may increase to 1200 RPM at \-40 °C \(\-40°F\). Vehicles may exhibit exhaust smoke and diesel exhaust fluid smell during elevated idle condition. Exhaust smoke and smell condition will not affect reliability or durability of the engine. Power take\-off \(PTO\) use and idle set point control will disable elevated speed. It is required that the operator monitor the vehicle and adhere to any Exhaust Filter warning messages.
- [SSM 51251](/bulletins/10228867.md), 2023-01-05, Service bulletin: ENGINE AND ENGINE COOLING. Some 2011\-2022 F\-Super Duty vehicles equipped with a 6.7L diesel engine may exhibit a ticking noise at idle after an engine oil change. It is often referred to as Typewriter Noise because of its similarity to the sound of a mechanical typewriter. When engine temperatures reach 150 °F \(65 °C\) or higher, \(from engine idle up to approximately 1700 RPM's\), this noise can typically be heard at the front wheel well and is often isolated to the transmission bell housing or oil pan area. Typewriter Noise is not detrimental to engine function or durability and has no short or long term effects on the engine. Do not attempt repairs to eliminate this noise. This noise is characteristic of the 6.7L diesel engine and will typically cease or diminish significantly within the oil change maintenance interval.
- [21M04](/bulletins/10211955.md), 2022-05-19, Service bulletin: ENGINE AND ENGINE COOLING. Certain 2011\-2014 Model Year Super Duty Vehicles Equipped with a 6.7L Diesel Engine Exhaust Gas Recirculation Cooler with Diagnostic Trouble Codes P0401 and/or P2457 \- In some of the affected vehicles, customers may experience an illuminated malfunction indicator light due to the EGR cooler becoming plugged with hydrocarbon or soot at high mileage. Diagnostic trouble codes \(DTC’s\) for EGR cooler efficiency below threshold \(DTC P0401\) and/or insufficient EGR flow at idle \(DTC P2457\) are stored when the malfunction indicator light is illuminated.
- [SSM 50636](/bulletins/10209384.md), 2022-03-29, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE; ENGINE AND ENGINE COOLING; EQUIPMENT. 2011\-2022 F\-Super Duty and 2016\-2023 F\-650/F\-750 vehicles equipped with a 6.7L engine may exhibit an elevated idle condition. During prolonged idle time, vehicles may experience this elevated idle to reduce unburned hydrocarbons from the SCR. The powertrain control module estimates hydrocarbon levels in the SCR and may increase idle speed to remove them. Idle speed will be increased to 1000 RPM for ambient temperatures near 26°C \(80°F\) and may increase to 1200 RPM at \-40 °C \(\-40°F\). Vehicles may exhibit exhaust smoke and diesel exhaust fluid smell during elevated idle condition. Exhaust smoke and smell condition will not affect reliability or durability of the engine. Power take\-off \(PTO\) use and idle set point control will disable elevated speed. It is required that the operator monitor the vehicle and adhere to any Exhaust Filter warning messages.
- [21M04](/bulletins/10206863.md), 2022-02-04, Service bulletin: ENGINE AND ENGINE COOLING. Customer Satisfaction Program 21M04 Certain 2011\-2014 Model Year Super Duty Vehicles Equipped with a 6.7L Diesel Engine Exhaust Gas Recirculation Cooler with Diagnostic Trouble Codes P0401 and/or P2457
- [SSM 50330](/bulletins/10205475.md), 2021-12-26, Service bulletin: ENGINE AND ENGINE COOLING. Some 20112014 F\-Super Duty vehicles equipped with 6.7L diesel engine may experience an exhaust leak due to broken exhaust manifold studs. New parts have been released to service this condition. Replace the exhaust manifold on the side with a broken stud. On cylinders 1,2,3,5,6 and 7 use stud part number W715713\-S431. If replacing the studs on cylinders 4 and/or 8 use stud part number W717172\-S900 and replace both studs and install new spacers and heat shields on the affected side\(s\). Refer to Workshop Manual, Section 303\-01. Part numbers: heat shield left side, FC3Z\-9Y427\-A and DC3Z\-9A462\-B for the right side. Spacer part number FC3Z\-00810\-A. Exhaust manifold part numbers: DC3Z\-9430\-A \(right\) and DC3Z\-9431\-A \(left\). Exhaust Manifold Gasket FC3Z\-9448\-A. Exhaust Manifold Nut W701706\-S430.

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