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Service bulletin SB-09104

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10032325
Published by NHTSA2010-03-05
Manufacturer's numberSB-09104
Manufacturer's date2010-01-01
ReplacesSB-09104A
NHTSA componentLATCHES/LOCKS/LINKAGES:DOORS:LATCH; STRUCTURE:BODY:DOOR

NHTSA's summary

CADILLAC SERVICE CAMPAIGN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. FRONT DOOR LATCH FREEZING. WATER ENTERS THE LATCH HOUSING AND FREEZES. MAY NOT BE ABLE TO OPEN THE FRONT DOORS USING THE OUTSIDE DOOR HANDLE, OR THE DOOR MAY NOT LATCH WHEN THE DOOR IS CLOSED. *PE UPDATED 6/25/10. *PE

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Body and frame, Latches and locks, Door latch

Vehicles listed
CADILLAC CTS2008, 2009

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
PI0011C2018-06-04. Service bulletin. This preliminary informational bulletin provides a revision for PI0011C to add the 2013-2014 model years and update Warranty Information.
PIC-50832009-12-02. Service bulletin. CADILLAC: FRONT DOORS MAY NOT OPEN OR CLOSE DURING COLD WEATHER. ONE OR BOTH FRONT DOORS MAY NOT OPEN USING THE OUTSIDE RELEASE HANDLE IN SUBFREEZING TEMPERATURES. THE DOOR CAN ALWAYS BE OPENED USING THE INSIDE RELEASE HANDLE. ONE OR BOTH FRONT DOORS MAY OPEN, BUT THEN NOT BE ABLE TO CLOSE AND RELATCH IN SUBFREEZING TEMPERATURES. THE DIC WILL ALWAYS INDICATE TO CUSTOMER THAT THE DOOR IS AJAR OR OPEN. THE DOOR LOCK IS FROZEN. *PE UPDATED 12/18/09. *PE
PIC48032008-04-25. Service bulletin. FRONT OUTSIDE DOOR HANDLE INOPERATIVE OR STICKY (PASSIVE ENTRY). *NJ
46312007-12-13. Service bulletin. REAR DOOR DOES NOT UNLOCK USING POWER DOOR LOCK OR REMOTE KEYLESS ENTRY. *NJ