# Service bulletin ITB\-08\-024A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10032305
- Published by NHTSA: 2010\-03\-03
- Manufacturer's number: ITB\-08\-024A
- Manufacturer's date: 2014\-01\-27
- Replaces: ITB\-08\-024\-C
- NHTSA component: AIR BAGS

## NHTSA's summary

INFINITI: SRS PRECAUTIONS DURING SERVICE. INCLUDED IN THE RESTRAINTS SECTION OF THE ELECTRONIC SERVICE MANUAL \(ESM\) FOR EACH VEHICLE IS INFORMATION NECESSARY TO SERVICE THE SUPPLEMENTAL RESTRAINT SYSTEM \(SRS\) SAFELY. IMPROPER MAINTENANCE, INCLUDING INCORRECT REMOVAL AND INSTALLATION OF THE SRS, CAN LEAD TO A SERIOUS INJURY OR DEATH CAUSED BY UNINTENTIONAL ACTIVATION OF THE SRS. NO MODEL OR MODEL YEARS LISTED. \*PE UPDATED 2/21/14. \*PE

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Air bags

## Vehicles listed

- 2007 INFINITI EX35
- 2008 to 2010 INFINITI EX35
- 2003 to 2010 INFINITI FX
- 2001 to 2002 INFINITI FX35
- 2003 to 2009 INFINITI FX35
- 2001 INFINITI FX45
- 2003 to 2008 INFINITI FX45
- 1990 INFINITI G20
- 1991 to 1996 INFINITI G20
- 1997 to 1998 INFINITI G20
- 1999 to 2002 INFINITI G20
- 2001 to 2002 INFINITI G35
- 2003 to 2009 INFINITI G35
- 2007 INFINITI G37
- 2008 to 2010 INFINITI G37
- 1995 INFINITI I30
- 1996 to 2001 INFINITI I30
- 2002 INFINITI I30
- 2001 INFINITI I35
- 2002 to 2004 INFINITI I35
- 1990 to 2003 INFINITI INFINITI
- 1990 to 1992 INFINITI J30
- 1993 to 1997 INFINITI J30
- 2000 to 2009 INFINITI J30
- 2001 to 2010 INFINITI M
- 1987 to 1989 INFINITI M30
- 1990 to 1992 INFINITI M30
- 1993 to 1996 INFINITI M30
- 2001 to 2005 INFINITI M35
- 2006 to 2010 INFINITI M35
- 2001 to 2002 INFINITI M45
- 2003 to 2004 INFINITI M45
- 2005 INFINITI M45
- 2006 to 2010 INFINITI M45
- 1987 to 1989 INFINITI Q45
- 1990 to 2006 INFINITI Q45
- 1997 to 2003 INFINITI QX4
- 2004 to 2009 INFINITI QX4
- 2001 to 2002 INFINITI QX56
- 2004 to 2010 INFINITI QX56

## Recalls for the same vehicles and component

- [2021118](/recalls/tc/2021118.md), 2021-03-05: Airbag
- [21V139000](/recalls/nhtsa/21V139000.md), 2021-03-04: AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION; AIR BAGS:FRONTAL
- [2020003](/recalls/tc/2020003.md), 2020-01-10: Airbag
- [20V008000](/recalls/nhtsa/20V008000.md), 2020-01-09: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
- [2017054](/recalls/tc/2017054.md), 2017-02-03: Airbag
- [17V068000](/recalls/nhtsa/17V068000.md), 2017-02-02: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
- [2017023](/recalls/tc/2017023.md), 2017-01-12: Airbag
- [17V028000](/recalls/nhtsa/17V028000.md), 2017-01-10: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
- [2016255](/recalls/tc/2016255.md), 2016-05-25: Airbag
- [16V349000](/recalls/nhtsa/16V349000.md), 2016-05-24: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

## Other bulletins for the same vehicles and component

- [ITB03\-068A](/bulletins/11033022.md), 2026-05-30, Service campaign: AIR BAGS. Voluntary Service Campaign ID \# P3156 is no longer active. · Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID \# P3156. · Discard all previous versions of ITB03\-068.
- [ITB19\-024D](/bulletins/11009064.md), 2024-10-22, Service bulletin: AIR BAGS. DTC B00A0\-00 STOREIF YOU CONFIRM DTC B00A0\-00 \(OCCUPANT DETECTION SENSOR UNIT\) is stored, AND OCS zero point reset cannot be performed, \(continued on the next page\)D
- [ITB19\-024B](/bulletins/10212027.md), 2022-05-20, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION; AIR BAGS. DTC B00A0\-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB00031D](/bulletins/10192514.md), 2021-05-10, Service bulletin: AIR BAGS; EQUIPMENT; BACK OVER PREVENTION. SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat\-Mounted Side\-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non\-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
- [ITB08024C](/bulletins/10192314.md), 2021-05-10, Service bulletin: ELECTRICAL SYSTEM; AIR BAGS. SERVICE INFORMATION Information necessary to service the Supplemental Restraint System \(SRS\) safely is included in the "RESTRAINTS" section of the Electronic Service Manual \(ESM\) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
- [ITB13027](/bulletins/10192220.md), 2021-05-10, Service bulletin: AIR BAGS; VEHICLE SPEED CONTROL; EQUIPMENT. SERVICE INFORMATION: If the BCM in an Applied Vehicle is replaced for any reason and not configured correctly, the following issue may occur \- When the driver door is opened, the convertible top opens. When replacing a BCM, make sure to \- Follow information in the appropriate Service Manual \- Use CONSULT\-III plus to perform configuration \- Select the correct vehicle in CONSULT\-III plus \- Confirm the VIN is correct \(matches the vehicle\) in CONSULT\-III plus \- Select/install the correct configuration
- [RETAILER SUPPORT](/bulletins/10183902.md), 2020-12-08, Service bulletin: AIR BAGS. The information below has been updated to include the INFINITI specific mail volume.
- [RETAILER SUPPORT](/bulletins/10183901.md), 2020-12-08, Service bulletin: AIR BAGS. Subject: INFORMATION – Takata Recall \- Owner Re\-notification via UPS and U.S. Mail Details Summary: Starting this week INFINITI is initiating a special delivery re\-notification mailing to owners affected by the Takata recall. These 125,383 mailings will occur via United Parcel Service in a UPS Ground envelope and a label with the words “URGENT SAFETY RECALL” in red. Owners residing in Alaska, Hawaii, or using a P.O. Box as their primary address will receive a certified proof of delivery mail from the postal service. Because of COVID\-19 recommended practices, owner signatures will be waived, but the special delivery is intended to capture owners’ attention and signal the importance of this repair. These re\-notifications, in English and Spanish, will urge clients to contact their retailer for a free recall remedy as soon as possible\! INFINITI expects this targeted outreach activity to motivate a higher percentage of clients to complete the Takata recall. Similar initiatives for other manufacturers have seen a significant jump in response rates and completed repairs in the following weeks. We need retailer support to make this effort successful\! This notice is being sent to make retailers aware of this mailing initiative so they can prepare their staff to help drive completions, consider any additional outreach, and respond to any questions that arise regarding the legitimacy and urgency of the special notification. What Retailers Should Do: 1.Retailers should stock the necessary parts and make efforts to support the repairs as quickly as possible. INFINITI requests same day or week appointments as much as possible and offer Takata recall services on weekends too if your service department is open. 2.If possible, offer mobile service. Each mobile repair is eligible for $100 incentive on top of parts and labor. Refer to Takata campaign announcements for additional details.
- [Infiniti General](/bulletins/10183900.md), 2020-12-08, Service bulletin: AIR BAGS; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. INFINITI Owner Letter
- [Infiniti USA Q4](/bulletins/10152986.md), 2019-02-19, Service bulletin: AIR BAGS. Subject: Takata Completion Objectives for Q4 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: \- 2001 I30 \- 2002\-04 I35 \- 2003\-08 FX \- 2002\-03 QX4 \- 2006\-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS around the middle of February. At the time of monthly updates, we reassign owner lists based on retailer buy/sells. We anticipate having this automated within DBS by the end of the fiscal year. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this week informing regional personnel of the requirements for bonus payout in Q4. The Q4 objective is based on the average number of repairs in Q3 multiplied by the number of service days in Q4 \(Mon\-Sat minus any holidays\). Retailer engagement is critical with this effort. It is a company\-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers. Regional personnel can access current completions via the tableau Takata tracker \(https://tableau.na.nissan.biz/\#/site/SLSMKG/views/TakataCampaignReport/TakataCampaign?:iid=1\). Q4 objectives will be updated in the tableau Takata tracker by the end of the week, but current overall completion rates are included above.

JSON: [/v1/bulletins/10032305](/v1/bulletins/10032305)

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