# Service bulletin TSB\-J004

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10029248
- Published by NHTSA: 2009\-07\-01
- Manufacturer's number: TSB\-J004
- Manufacturer's date: 2009\-03\-05
- NHTSA component: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL; ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

JAGUAR: NON COMPLIANCE ISSUES RELATING TO ON BOARD DIAGNOSTIC \(OBD\) SYSTEM FUNCTION COVERING THERMOSTAT DIAGNOSTIC, CALIBRATION VERIFICATION, IN USE MONITOR PERFORMANCE RATIO, AND AN EMISSION ISSUE RELATING TO OPEN LOOP SMOOTHING HAVE BEEN IDENTIFIED. \*PE

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Electrical system, Engine, Exhaust and emissions, Software

## Vehicles listed

- 2004 to 2005 JAGUAR S\-TYPE
- 2004 to 2007 JAGUAR X\-TYPE
- 2004 to 2005 JAGUAR XJ
- 2004 to 2006 JAGUAR XK

## Other bulletins for the same vehicles and component

- [DVD13903](/bulletins/10231203.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software update 03
- [DVD13704](/bulletins/10231183.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. This update contains a software update for the HD RADIO? module
- [DVD13606](/bulletins/10231178.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software update 06
- [DVD136\-1](/bulletins/10231164.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. the DVD software update
- [DVD135](/bulletins/10231162.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. DVD software update
- [SSM70698](/bulletins/10097567.md), 2017-04-19, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. "ISSUE: A CUSTOMER MAY REPORT THAT THEIR PHONE, DISCONNECTS DURING OR AFTER PHONE CALLS, SHOWS AS PAIRED BUT NOT AVAILABLE, IS NOT SHOWING AS PAIRED BUT IS AVAILABLE, IS DIFFICULT TO PAIR, AUDIO FRAGMENTS WHEN STREAMING MUSIC AND/OR OTHER UNEXPECTED BEHAVIOR. CAUSE: THIS CAN BE A RESULT OF REDUCED PHONE POWER DUE TO THE FOLLOWING:\- • BATTERY LIFE SOFTWARE UPDATE ON THE CUSTOMERS DEVICE, • OTHER APPLICATIONS RUNNING IN THE BACKGROUND ON THE CUSTOMERS DEVICE \(SUCH AS GAMES, SOCIAL MEDIA APPS, SEARCHING FOR NUMEROUS PAIRED DEVICES\). • A BREAK IN THE LINE OF SIGHT FROM THE IAM TO THE CUSTOMER DEVICE \(E.G. DEVICE IN POCKET CAUSING ATTENUATION BY THE HUMAN BODY\). • ANOMALIES INTRODUCED WITH SOFTWARE UPDATES OF DEVICE THAT MAY REDUCE THE EFFECTIVENESS OF AUTHENTICATION BETWEEN THE CUSTOMER DEVICE AND THE VEHICLE. NOTE: THESE ISSUES ARE WELL DOCUMENTED ON OFFICIAL PHONE MANUFACTURERS “SUPPORT” WEB SITES."
- [SSM69078](/bulletins/10097565.md), 2017-04-19, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:SOFTWARE. "ISSUE: APPLE IOS, AND ANDROID PHONE ISSUES AFTER SOFTWARE UPDATES. THE CUSTOMER MAY REPORT A RANGE OF PROBLEMS WITH THEIR PHONE CONNECTION, AUDIO QUALITY OR PHONEBOOK WHICH HAVE STARTED TO HAPPEN AFTER THE PHONE WAS MANUALLY OR AUTOMATICALLY SOFTWARE UPDATED. THE CUSTOMER MAY NOT BE AWARE OF AN AUTOMATIC UPDATE SO THIS SSM IS RECOMMENDED ON ANY BLUETOOTH PHONE ISSUES EXPERIENCED. CAUSE: PHONE SOFTWARE IS BEYOND THE CONTROL OF JAGUAR LAND ROVER AND ITS COMPATIBILITY WITH OUR SYSTEMS CAN ONLY BE TESTED AND APPROVED / DISAPPROVED ONCE RELEASED BY THE PHONE COMPANY. PHONES CAN SWITCH FROM WORKING WELL TO EXTREMELY POOR PERFORMANCE OR VICE VERSA AFTER AN UPDATE."
- [SSM71678](/bulletins/10097444.md), 2017-04-17, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; STEERING:COLUMN. "ISSUE: A CUSTOMER MAY REPORT THEIR STEERING COLUMN DOES NOT MOVE WHEN TRYING TO ADJUST IN A UP/DOWN OR IN/OUT MOVEMENT. CAUSE: WHEN THE INSTRUMENT PANEL CLUSTER SOFTWARE IS UPDATED, THE STEERING COLUMN CALIBRATION WILL REVERT TO IT'S DEFAULT VALUES. THIS WILL RESULT IN NO STEERING COLUMN MOVEMENT."
- [SSM39290](/bulletins/10097040.md), 2017-04-07, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. "HELP WITH DIAGNOSING ANY ISSUES / FAULTS CAN BE GAINED BY PHONING YOUR JAGUAR TECHNICAL HELPLINE TO HELP US WITH OUR ANALYSIS PLEASE ENSURE THAT YOU HAVE THE FOLLOWING INFORMATION AVAILABLE BEFORE CONTACTING JAGUAR CARS: VIN VEHICLE TYPE AND MODEL DATE ACM WAS FITTED TO THE VEHICLE A CONCISE DESCRIPTION OF THE PROBLEM AND ITS REGULARITY OF OCCURANCE THE SOFTWARE LEVEL AND BUILD DATE COSE OF THE ACM FITTED. WORK PERFORMED ON THE VEHICLE TO SOLVE THE PROBLEM TO DATE IS THIS A PROBLEM SEEN IMMEDIATELY AFTER INSTALLATION IS IT PERMANENT HOW DOES THE PROBLEM DEMONSTRATE ITSELF WHAT I\-POD IS THE CUSTOMER USING...ETC MANY THANKS FOR YOUR HELP TOPIX \- SSM39290 \- AUDIO CONNECTIVITY MODULE \(ACM\) PAGE 1 OF 1 HTTP://"
- [SSM71361](/bulletins/10095863.md), 2017-03-20, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. "ISSUE: DA\-DONGLE/DA\-VINA/DA\-ST512 \- J2534 VEHICLE COMMUNICATION INTERFACE DEVICE \(VCI\) SOFTWARE REQUIRES UPDATING TO THE LATEST LEVEL. DA J2534 SOFTWARE DRIVER LEVEL – V4.0 \(MUST BE UPDATED TO THIS LEVEL ON ALL SDD MACHINES THAT USE THIS DEVICE\) DA APP HUB LEVEL – V2.4.0 \(MUST BE UPDATED TO THIS LEVEL ON ALL SDD MACHINES THAT USE THIS DEVICE\) DA FIRMWARE LEVEL – V57. \(ONLY NEEDS TO BE UPDATED ONCE TO EACH DEVICE, BECAUSE THIS IS HELD ON THE DEVICE ITSELF\)"

JSON: [/v1/bulletins/10029248](/v1/bulletins/10029248)

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